JACKLINE MUKUNA
Nairobi, Nairobi Province
Summary
Dynamic telesales representative with a proven track record at U-HAV EGGS LIMITED, excelling in lead generation and customer relationship building. Skilled in persuasive speaking and performance tracking, I consistently exceeded sales targets while enhancing customer satisfaction through tailored solutions. Adept at objection handling and call management, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Telesales Representative
U-HAV EGGS LIMITED
05.2024 - 01.2025
- Conducted outbound sales calls to generate leads and promote product offerings.
- Developed strong customer relationships through effective communication and follow-up strategies.
- Utilized CRM software to document interactions and track sales progress consistently.
- Coordinated with marketing team to align promotions with customer preferences and market trends.
- Identified customer needs and provided tailored solutions, enhancing overall satisfaction.
- Trained new team members on best practices for telesales techniques and system usage.
Customer Service Representative
CALL CENTRE INTERNATIONAL
03.2022 - 03.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and handled returns using CRM software to ensure customer satisfaction.
- Collaborated with team members to streamline support processes, enhancing service delivery efficiency.
- Trained new staff on system usage and customer interaction protocols to improve team performance.
- Escalated complex issues to management, ensuring timely resolution and maintaining service quality.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.
IT Intern
KENYA BUREAU OF STANDARDS
06.2021 - 12.2021
- Assisted in troubleshooting and resolving IT-related issues for staff and clients.
- Supported software installations and upgrades across various departments.
- Conducted system testing to ensure functionality and reliability of IT services.
- Maintained accurate documentation of technical processes and user guides.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Education
Associate of Science - Information Technology
AFRICA NAZARENE UNIVERSITY
NAIROBI06-2023
Skills
- Goal oriented
- Inbound and outbound calls
- Objection handling
- Call management
- Persuasive speaking
- Service sales
- Performance tracking
- Cold calling
Timeline
Telesales Representative
U-HAV EGGS LIMITED
05.2024 - 01.2025
Customer Service Representative
CALL CENTRE INTERNATIONAL
03.2022 - 03.2024
IT Intern
KENYA BUREAU OF STANDARDS
06.2021 - 12.2021
Associate of Science - Information Technology
AFRICA NAZARENE UNIVERSITY