JACKLINE JEPKEMBOI
NAIROBI
Summary
Dedicated and detail-oriented Tour Consultant with a proven track record of meeting company goals through reliable, well-organized practices. Known for staying calm under pressure and thriving in fast-paced environments, I bring flexibility, creativity, and professionalism to every travel request.
I specialize in crafting memorable travel experiences for diverse destinations and occasions — whether it's a business trip, a dream vacation, or a cultural getaway. With a deep understanding of travel requirements and advisory services, I guide clients every step of the way, making the process smooth, enjoyable, and stress-free
Overview
6
6
years of professional experience
Work History
Career Hiatus
Professional Development
01.2025 - 05.2025
- Pursued a purposeful break to obtain a Certificate in Virtual Assistance, acquiring essential digital skills for success in the evolving remote work landscape.
- Concentrated on mastering tools for remote collaboration, digital communication, and administrative assistance.
- Used this period to strengthen technical skills and prepare for more versatile professional roles, expanding career flexibility and digital readiness.
Corporate Tour Consultant
African Touch Safaris
Nairobi, Nairobi Province
05.2024 - 12.2024
- Designed and executed customized corporate travel plans, boosting client retention.
- Nurtured long-term relationships with clients while achieving growth in sales.
- Negotiated with travel vendors to reduce costs without compromising quality.
- Coordinated full-service travel solutions from consultation to post-travel feedback.
Tour Consultant & Professional Development
Freelance
01.2023 - 03.2024
- Delivered customised travel consultations to individual and corporate clients, providing tailored travel solutions.
- Directed client bookings, streamlined logistics, and enhanced travel routes for seamless experiences.
- Returned to class to pursue a Certificate in Project Management, enhancing skills in project planning, resource management, and strategic execution.
- Focused on building a strong foundation in leadership, process optimisation, and digital communication.
- Gained valuable insights into project lifecycle management, risk assessment, and client relationship management.
Visa Liaison Officer & Tour Consultant
African Touch Safaris
06.2022 - 10.2022
- Handled visa applications and documentation, reducing delays and boosting approval accuracy.
- Streamlined booking procedures and improved overall client travel experience.
- Supported travelers through every step of the journey with empathy and professionalism.
Marketing Coordinator/Protocol Representative
Eldoret City Marathon
Eldoret
01.2022 - 04.2022
- Promoted events and managed marketing campaigns, increasing visibility and turnout.
- Coordinated logistics and represented the brand during public relations events.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and market share.
Corporate Travel and Events Specialist
Platinum Group Connect
04.2019 - 01.2022
- Oversaw travel logistics and events for corporate clients, reducing operational costs.
- Built solid relationships with vendors and clients, always putting quality and service first.
- Implemented feedback channels that led to improved services and customer satisfaction.
Education
Virtual Assistant
Alx Kenya
Project Management
East African Institute of Certified Studies
Tourism Management
Moi University
Tourism Management
Moi University
Skills
Strategic Travel Management – Crafting complex itineraries, optimizing travel routes, and ensuring seamless client experiences
Negotiation and cost optimization – Securing competitive pricing, reducing travel costs, and maximizing budget efficiency
Corporate sales – building long-term client relationships, driving revenue growth, and negotiating favorable contracts
Project Management – Coordinating projects from planning to execution, managing resources, and meeting tight deadlines
Customer Service & Support – Delivering exceptional service, managing high-pressure situations, and ensuring client satisfaction
Virtual Assistance & Digital Productivity – Mastering digital tools, remote work solutions, and task automation
Education
other,other,other,other
Timeline
Career Hiatus
Professional Development
01.2025 - 05.2025
Corporate Tour Consultant
African Touch Safaris
05.2024 - 12.2024
Tour Consultant & Professional Development
Freelance
01.2023 - 03.2024
Visa Liaison Officer & Tour Consultant
African Touch Safaris
06.2022 - 10.2022
Marketing Coordinator/Protocol Representative
Eldoret City Marathon
01.2022 - 04.2022
Corporate Travel and Events Specialist
Platinum Group Connect
04.2019 - 01.2022
Virtual Assistant
Alx Kenya
Project Management
East African Institute of Certified Studies
Tourism Management
Moi University
Tourism Management
Moi University
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