Jackline Cheboiwo
Nairobi
Summary
Results-oriented General Manager with 2 years of experience in the payday loan industry, dedicated to enhancing revenues and broadening profit margins. Leading a team of six senior managers overseeing 300+ employees, effective management of a loan book size of 2 Billion from 87M. Adept at navigating high-stress environments, consistent execution and completion of multiple projects is achieved with an adaptive and deadline-oriented approach. Recognized as a meticulous leader, comprehensive managerial acumen, expertise in data privacy, and a strategic planning mindset are brought to the forefront. Visionary and motivational leadership is offered, poised to drive success in dynamic business environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
SURE CRED CAPITAL LIMITED
01.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Deputy General Manager
SURE CRED CAPITAL LIMITED
02.2021 - 01.2022
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Collaborated with department heads to establish goals and work plans.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Participated in planning process to achieve corporate objectives.
- Enacted contingency plans, escalated and directed system problems and issues, and participated in post-mortem analysis to provide input for process improvements.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
IT Manager
SURE CRED CAPITAL LIMITED
08.2020 - 07.2021
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Maintained camera and physical security systems.
- Wrote policy, procedure and manuals governing internal IT use.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Customized and repaired technology based on staff requests.
IT Support Specialist
UNITY HOMES LIMITED
01.2018 - 08.2020
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Support Specialist
KAILEYS CONSORTIUM LIMITED
04.2017 - 12.2017
- Created help desk tickets, troubleshot and resolved desktop issues.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Planned and instituted social media marketing plan for clients in various industries.
- Maintained network connectivity of workstations, servers and network devices.
- Developed requirements analysis, applications assessment and implementation for LAN software.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
Intern IT Officer
Family Health International 360
04.2016 - 02.2017
- Configured and implemented IT initiatives to produce measurable business value.
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved system, hardware and telephone issues within hours, improving efficiency among departments.
- Collaborated with colleagues in both domestic and international support facilities.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Volunteer
Kenya Forestry Research Institute
09.2015 - 04.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved system, hardware and telephone issues within hours, improving efficiency among departments.
- configured network devices, Switches , router , access points and firewall.
Education
MBA - Strategic Management
USIU
Nairobi12.2024
Bachelor of Science - Informatics
MOI UNIVERSITY
NAIROBI12.2016
Skills
- Stakeholder communication
- Planning and Coordination
- External and Internal Audit
- P&L Management
- Hiring Well and Firing Quickly
- Labor Cost Controls
- Oversight of Day to Day Operations
- Fraud Elimination
- Succession Planning
- Contract Negotiations
- Consulting and Oversight for regional Subsidiaries
- Process Automation
Accomplishments
- Put Strategies to reducing Non performing loan by 0.25% by introducing Robocalls and external outsourcing.
- Decreased Overhead costs to increase Profit Margins.
- Supervised team of 6 Senior Managers who supervise around 300+ Employees.
- Currently enrolled for an MBA in USIU taking up evening classes
- Reduced Fraud in the HR and Accounting Department by putting in systems for easier accountability
- Achieved ERP Implementation and education through effectively helping with deployment and correction and customization of the ERP system In Unity Homes
- Achieved optimized communication through effectively cabling of the office in Sure Cred Capital Investments
Certification
- Certificate in windows Server administration Fundamentals - September 2017
- Credit Risk Management - Setting supporting structures and skill set for business growth - February 2022
teacher at UNITY HOMES CODO DOJO (Programming for children)
I volunteered as a teacher in the unity homes community in the duration of 2021 on Saturdays, where we taught students aged between 4 years and 15 years on fundamentals of programming and encouraged them to do various projects implementing what they have learned.
Hobbies
- Snooker and Pool: Regularly participate in competitive snooker and pool games.
- Running Marathons :Participated in Standard Chartered Nairobi Marathon 2023, Shujaa Nairobi Marathon 2023 and Nairobi City Marathon 2023.
- Hiking :Member of the Resilient Hikers Group and Drift Kenya, exploring diverse trails such as Ole Sitima Hike, Mt Longonot, Table Mountain, Ngong Hills, and more.
- Book Club: Avid reader and a member of Sassily bookclub where we read meet up and discuss one book per month
Timeline
Deputy General Manager
SURE CRED CAPITAL LIMITED
02.2021 - 01.2022
General Manager
SURE CRED CAPITAL LIMITED
01.2021 - Current
IT Manager
SURE CRED CAPITAL LIMITED
08.2020 - 07.2021
IT Support Specialist
UNITY HOMES LIMITED
01.2018 - 08.2020
IT Support Specialist
KAILEYS CONSORTIUM LIMITED
04.2017 - 12.2017
Intern IT Officer
Family Health International 360
04.2016 - 02.2017
Volunteer
Kenya Forestry Research Institute
09.2015 - 04.2016
MBA - Strategic Management
USIU
Bachelor of Science - Informatics
MOI UNIVERSITY
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