Jacinta Night Ongala

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

I am currently supporting the Chief Clerk with various IT-related tasks, including registering new email accounts for GDET Net, setting up new users, and assisting with GDN laptops and mobile phones. Through this hands-on experience, I have developed strong interest and skills in basic IT support. I have also been designated as a Super User for the team due to my reliability and growing technical competence.

Additional Training (MOD Mandatory Defence Learning Environment (DLE) Courses)

• Fraud, Bribery and Corruption

• Protection of Personal Data

• Record Management

• Information and Knowledge Awareness

Key Strengths

• High integrity and strict confidentiality

• Excellent organisation and attention to detail

• Strong written and verbal communication

• Problem solving and decision-making support

• Ability to work independently and collaboratively

• Flexibility to work outside core hours when required

Referees

• Col Andrew Robert Pitt – Commander, British Peace Support Team Africa | Email: andy.pitt513@mod.gov.uk | Mobile: +254 722 207 722

• WO2 Gregg Willis – Chief Clerk, British Peace Support Team Africa | Email: gregg.willis356@mod.gov.uk | Mobile: +254 48564530, +44715231081

• Nelson Mutuku – Accountant, British Peace Support Team Africa | Email: nelson.mutuk@gmail.com | Mobile: +254 722 164 873

I am actively engaged in fitness activities, including gym training and running, which have strengthened my discipline, resilience, and personal commitment. I also participate in team sports, playing volleyball with my team every Friday, where I continue to develop strong teamwork, communication, and problem-solving skills.

• Used Microsoft Excel to Maintained travel expenditures, ensuring all associated costs were documented.

• Reconcile monthly financial reports to balance the travel ledger. which was used for tracking travel expenditures for activities

• I have worked collaboratively with stakeholders outside my immediate team and organization to achieve positive outcomes. For example, I successfully coordinated with the National Transport and Safety Authority (NTSA) to facilitate the opening of a diplomatic account for our company, enabling us to transact efficiently with NTSA and streamline our operational processes.
• I was once required to make a series of decisions with limited information when our team encountered challenges registering vehicles with the National Transport and Safety Authority (NTSA). At the time, the existing NTSA platform restricted access for non-citizens, and British auxiliary staff were exempt from most NTSA transactions except for applying for Alien ID cards. This created an operational gap, as staff were automatically classified as visitors and therefore unable to access NTSA services.

To gather more information, I consulted directly with NTSA officials, reviewed system access requirements, and engaged internal stakeholders to understand the specific limitations affecting our team. Through these discussions, I identified that obtaining Alien ID cards was the only viable pathway to enable staff to be recognized as residents rather than visitors, allowing them to open NTSA eCitizen accounts.

Based on this information, I introduced the use of Alien ID cards within the team and coordinated the application process. This decision enabled affected staff to successfully register their vehicles and complete NTSA transactions without further delays.

The overall impact was improved compliance, reduced processing time, and uninterrupted operations. It also provided a sustainable solution for future staff facing similar challenges, demonstrating effective decision-making under uncertainty and proactive problem-solving.