Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Languages
References
Work Availability
Software
Timeline
Hi, I’m

Jacinta Kamau

Nairobi
The way to get started is to quit talking and begin doing.
Walt Disney
Jacinta Kamau

Summary

Administrative Office Assistant with extensive experience in document management and communication. Enhanced interdepartmental collaboration and customer satisfaction through optimized organizational systems. Proficient in Microsoft Office and adept at problem-solving, leading to streamlined operations and accurate reporting.

Overview

12
years of professional experience
1
Certification

Work History

World Vision International

05.2019 - 10.2024

Job overview

  • Managed approximately 50 daily customer calls and emails with high efficiency.
  • Enhanced interdepartmental communication by coordinating meetings and maintaining shared calendars.
  • Assisted in event planning, ensuring successful execution of company-wide gatherings and conferences.
  • Supported department heads with data entry, improving accuracy of record keeping processes.
  • Facilitated collaboration through clear communication channels and regular project updates.
  • Implemented digital storage solutions to optimize document management and minimize physical files.
  • Streamlined office operations by establishing efficient organizational systems and filing procedures.
  • Sorted incoming correspondence, distributing messages appropriately and responding to queries as needed.

Unilever Company Kenya
Nairobi

Office Administrative Assistant
01.2013 - 04.2018

Job overview

  • Greeted incoming visitors and provided knowledgeable assistance with professionalism.
  • Maintained strict confidentiality while handling sensitive documents to safeguard company information.
  • Streamlined office processes through efficient filing and organizational systems.
  • Managed inventory of office supplies and executed timely orders.
  • Enhanced customer satisfaction ratings by promptly addressing inquiries via phone, email, or in person.
  • Executed data entry and completed various clerical tasks within the filing system.
  • Delivered clerical support to employees by copying, faxing, and filing essential documents.

Education

Inoorero University
Nairobi, Kenya

Diploma from Information And Communication Technology
11.2012

Inoorero University
Nairobi, Kenya

Certificate from Information Technology
12.2009

Ndumberi Secondary School
Kiambu, Kenya

High School Diploma
11.2006

Skills

  • File organization and management
  • Communication skills
  • Invoice processing and billing
  • Internet research
  • Computer literacy
  • Customer service excellence
  • Office administration
  • Time management
  • Microsoft Office proficiency
  • Problem solving
  • Organizational skills

Certification

Cisco Networking Academy, 03/2011

Languages

English, Native language

Accomplishments

  • Excel at multitasking, experienced in payroll processing, reception duties, and executive support
  • Answer the phone within two rings to decrease wait times for clients by 15%

Languages

English
First Language

References

References available upon request.
Availability
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Software

Microsoft Office Suite

Google Drive

Google Calendar

Graphic Design

Timeline

World Vision International
05.2019 - 10.2024

Office Administrative Assistant

Unilever Company Kenya
01.2013 - 04.2018

Inoorero University

Diploma from Information And Communication Technology

Inoorero University

Certificate from Information Technology

Ndumberi Secondary School

High School Diploma

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Jacinta Kamau