Traveling, watching movies,
JACINTA WANDA
Nairobi,Nairobi
Summary
Dynamic and resourceful professional with 2+ years of experience excelling in administrative and customer-facing roles. Proven ability to streamline operations, foster client satisfaction, and execute community engagement initiatives. Skilled in driving results through effective communication, multitasking, and organizational abilities. Seeking opportunities to apply my expertise in diverse, fast-paced environments.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Receptionist
EasyFit Gym
03.2023 - 01.2025
- Welcomed and assisted clients, creating a positive and engaging environment
- Managed inquiries via phone, email, and in-person interactions, delivering prompt solutions
- Coordinated membership sign-ups and scheduling to streamline service delivery
- Monitored and updated client records, ensuring data accuracy and accessibility
- Supported team efforts in organizing promotional events and community
- Prepared project documentation, schedules, and logistical plans for community-driven activities
- Assisted in administrative tasks, enhancing the efficiency of project execution
Intern
National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA)
08.2022 - 01.2023
- Conducted awareness campaigns to educate communities about drug and alcohol abuse prevention
- Supported program planning and logistics for outreach initiatives across various regions
- Compiled and analyzed data on community feedback to inform program development
- Coordinated with stakeholders and local organizations to promote campaign effectiveness
- Managed documentation and reports, ensuring accuracy and compliance with organizational standards
Education
Bachelor's Degree - Community Development and Environment
Jomo Kenyatta University of Agriculture and Technology
Juja 07.2021 - 04.2023
Certificate - Computer Application Course
Kenya Institute of Management
Nairobi 07.2023 - 05.2023
Skills
Customer Service
Workflow Optimization
Effective Communication
Client Relations
Problem Resolution
Microsoft Office Suite
Productivity Enhancement
Team Collaboration
Community Outreach
Stakeholder Relationship Management
Interests
Timeline
Certificate - Computer Application Course
Kenya Institute of Management
07.2023 - 05.2023
Receptionist
EasyFit Gym
03.2023 - 01.2025
Intern
National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA)
08.2022 - 01.2023
Bachelor's Degree - Community Development and Environment
Jomo Kenyatta University of Agriculture and Technology
07.2021 - 04.2023