Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Jacinta Nyaga

George Town

Summary

A highly Knowledgeable housekeeping coordinator with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing multiple activities and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration hence making significant contributions to organizational success.


Overview

15
15
years of professional experience

Work History

HOUSEKEEPING/CLEANING COORDINATOR

HEWS JANITORIAL & CLEANING SERVICES-WORK LOCATION AT EXCLUSIVE RESORTS
07.2024 - Current
  • Management of the housekeeping teams, allocation of duty schedules and performance evaluations.
  • Resolving conflicts related issues among the housekeepers.
  • Completed bi-weekly payroll for all the housekeepers and housemen employees.
  • Monitor daily cleaning activities by ensuring they are done efficiently
  • Address housekeeping issues raised by the residence members
  • Conduct regular inspection of the villas to ensure they comply with the policies and procedures
  • Coordinate all the housekeeping activities
  • Coordinate quarterly and yearly inventory activities to submit to the exclusive manager.
  • Ensure all the members receive excellent customer service.
  • Addressing members needs and escalate those that require concierge attention.
  • Ensure compliance with health and safety regulation protocols
  • Management of all the housekeeping storage premises.
  • Maintain accurate records of housekeeping activities e.g. Daily, midweek, check outs.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations through out all the business quarters of a score of 5 out of 5
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient housekeeping team through ongoing coaching and professional development opportunities.

HOUSEKEEPER

HEWS JANITORIAL &CLEANING SERVICES WORK LOCATION AT EXCLUSIVE RESORTS
02.2023 - 07.2024
  • Clean, vacuum, dust, wax, scrub, polish and service guest villas as per the expected exclusive guidelines
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Coordinated with the conceirge to prioritize room assignments based on guest arrivals and departures.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Change all linens on beds and replenish guest room supplies, empty wastebaskets.
  • Provide all the required linen in the guest rooms after a check out in preparation to new guests checking in.
  • Ensure all the guest rooms are well replenished with supplies and items like blow-dry, iron box etc. are working properly.
  • Maintain professionalism when interacting with guests during daily housekeeping through excellent customer service.
  • Spread all the allocated beds uniformly and ensure all the rooms are well lit and properly ventilated before new guests check in as per the exclusive guidelines.
  • Report any damage and repairs, to the maintenance team.
  • Return any items found in guest rooms, or back of the house to the housekeeping supervisor as a lost and found item. Log the date, the villa where it was found, description of the item and owning the responsibility as the person who found it.
  • Clean all corridors and service areas and any other duty assigned by the housekeeping supervisor.
  • Respond to the guest request in a friendly and respectable manner e.g. like when they request for extra towels, extra supplies etc.
  • Report any exceptional or unusual communication like no service needed, sleep-outs, guests smoking in rooms, etc. Housekeeping supervisor or manager.
  • Deep cleaning of the villas after a check out.
  • Perform any other duty assigned by the housekeeping supervisor.

SENIOR RELATIONSHIP OFFICER

CARITAS MICROFINANCE BANK
01.2018 - 02.2023
  • Facilitated seamless communication between banking departments to provide well-rounded service offerings.
  • Proactively identified areas for improvement within the department''s systems or procedures.
  • Increased client satisfaction with timely and accurate responses to inquiries and concerns.
  • .Maintained up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
  • Managed a diverse portfolio of high-net-worth clients, ensuring their financial goals were met.
  • Collaborated with internal teams to develop innovative strategies for meeting customer needs.
  • Served as a trusted advisor to clients throughout all stages of their financial journeys, helping them achieve their long-term goals.
  • Presented informative seminars on various financial topics to educate clients and strengthen relationships.
  • Provided comprehensive wealth management services, including retirement planning, estate planning, and tax strategies.
  • Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
  • Assisted clients in navigating challenging financial situations by offering expert guidance and support.
  • Leveraged market research to identify trends and make informed recommendations for investment opportunities.
  • Streamlined processes for greater efficiency while maintaining thorough documentation of client interactions.
  • Strengthened client relationships by providing personalized financial advice and addressing individual needs.
  • Conducted regular reviews of clients'' portfolios, making adjustments as needed to optimize performance.
  • Identified new business opportunities through active networking and relationship building within the community.
  • Analyzed complex financial situations to recommend tailored solutions for clients'' unique circumstances.
  • Developed strong rapport with customers, leading to increased referrals and expanded business opportunities.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Educated and worked with clients on ROI terms to find accurate solutions.

SENIOR RELATIONSHIP OFFICER

FAULU MICROFINANCE BANK
08.2014 - 12.2016
  • Built long-lasting partnerships with both corporate partners and individual investors.
  • Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Discussed financial options with clients and provided informed suggestions.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • .Maintained up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

RELATIONSHIP OFFICER

EQUITY BANK LIMITED
11.2010 - 06.2014
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Increased referral business by actively networking within the community and participating in local events representing the bank.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

No Degree - Banking operations, Security Alertness & frauds, Cash functions, Laws relating to the processing of cheques, Excellent customer service Management

Kenya Bankers Association
KENYA
02-2019

No Degree - Credit management in the financial sector, Corporate lending, Credit assessment, Credit scoring, Risk management

Kenya School of Credit Management
KENYA
03-2018

Associate of Arts - Social Work

Nairobi Institute of Business Studies
NAIROBI
12-2002

Diploma - Social Work and Welfare

Nairobi Institute of Business Studies
01.2002

Certificate - Nurse –Aide Training Course

Avenue Nursing Limited
01.1999

No Degree - Business Administration

KENYA METHODIST UNIVERSITY
NAIROBI
12-2027

High School Diploma -

GITARE MIXED SECONDARY SCHOOL
NAIROBI
12-1997

Skills

  • Analytical skills/Problem solving skills/ Conflict resolution skills
  • Regulation and compliance
  • Good Communication/listening skills
  • Team management and good interpersonal Skills
  • Organizational skill
  • Ability to work under minimum supervision
  • Good communication skill
  • Decision-Making
  • Discretion and confidentiality
  • Staff management
  • Staff supervision
  • Professional networking
  • Attention to detail
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Task prioritization
  • Conflict resolution

Timeline

HOUSEKEEPING/CLEANING COORDINATOR

HEWS JANITORIAL & CLEANING SERVICES-WORK LOCATION AT EXCLUSIVE RESORTS
07.2024 - Current

HOUSEKEEPER

HEWS JANITORIAL &CLEANING SERVICES WORK LOCATION AT EXCLUSIVE RESORTS
02.2023 - 07.2024

SENIOR RELATIONSHIP OFFICER

CARITAS MICROFINANCE BANK
01.2018 - 02.2023

SENIOR RELATIONSHIP OFFICER

FAULU MICROFINANCE BANK
08.2014 - 12.2016

RELATIONSHIP OFFICER

EQUITY BANK LIMITED
11.2010 - 06.2014

Diploma - Social Work and Welfare

Nairobi Institute of Business Studies

Certificate - Nurse –Aide Training Course

Avenue Nursing Limited

No Degree - Banking operations, Security Alertness & frauds, Cash functions, Laws relating to the processing of cheques, Excellent customer service Management

Kenya Bankers Association

No Degree - Credit management in the financial sector, Corporate lending, Credit assessment, Credit scoring, Risk management

Kenya School of Credit Management

Associate of Arts - Social Work

Nairobi Institute of Business Studies

No Degree - Business Administration

KENYA METHODIST UNIVERSITY

High School Diploma -

GITARE MIXED SECONDARY SCHOOL

References

Karisha Cohen,

 Manager,

+1 345-525-4876

 Exclusive Resorts

Cayman Islands

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Jacinta Nyaga