Learning and problem solving
Hi, I’m
Ivyne Moraa Obiero
Economist/ Data Analyst
Nairobi,kitengela
Summary
To build on my knowledge and skills within a suitable challenging role. I am keen to achieve professional development and to serve in any challenging institution/organization that promotes career development and advancement thus enable me to achieve the best in my career.
Overview
2
Languages
2
Certifications
9
years of professional experience
Work History
CO-OPERATIVE BANK OF KENYA
PERSONAL BANKER
03.2024 - Current
Job overview
- To help customers manage their bank accounts and finances.
- Processing applications for loan requests and safe deposit boxes.
- Resolving client companies and queries about accounts and banking services.
- Recommending and selling financial products and services to customers.
- Fulfilling clients’ requests such as the verification of bank account details.
- Managing customer bank accounts, including opening and closing accounts and monitoring financial transactions.
- Performing Routine administrative duties.
- Providing guidance on personal finance, including budgeting, saving and investment options.
- Assisting clients with applications for personal loan, auto loans, mortgages and client lines.
- Handling deposits, withdrawals, fund transfers, and other routine banking transactions.
- Identifying opportunities to refer clients to other departments (eg wealth management or business banking).
- Record keeping: Maintaining accurate records of customer interactions and transactions.
COOPERATIVE BANK OF KENYA
CUSTOMER SERVICE CLERK - contact Centre
02.2023 - 03.2024
Job overview
- Handling customer complaints.
- Checking product and service availability
- Collecting customer feedback
- Identify the needs of customers.
- Responding to customer reviews
- Answering incoming calls
- Conducting market research
- Documenting calls
- Escalating customer issues
- Handle customer engagement
- Technical support.
COOPERATIVE BANK OF KENYA
Sales executive-Kajiado Branch
05.2022 - 02.2023
Job overview
- Preparing sales proposals for potential clients.
- Completing regular sales reports specifying the number of sales made.
- Meeting or exceeding weekly, monthly and yearly sales quotas.
- Canvassing assigned territories to present company products to potential customers.
- Assisting management in identifying viable marketing and pricing strategies.
- Demonstrating bank product features to customers.
- Contacting leads and setting up appointments to present company products.
- Attending trade shows and other industry-related events.
NATIONAL BANK OF KENYA
Sales representative
02.2020 - 04.2022
Job overview
- Preparing sales proposals for potential clients.
- Completing regular sales reports specifying the number of sales made.
- Meeting or exceeding weekly, monthly and yearly sales quotas.
- Canvassing assigned territories to present company products to potential customers.
- Assisting management in identifying viable marketing and pricing strategies.
- Demonstrating bank product features to customers.
- Contacting leads and setting up appointments to present company products.
- Attending trade shows and other industry-related events.
COUNTY GOVERNMENT OF EMBU
Trade clerk
05.2018 - 05.2019
Job overview
- Collecting and compiling economic and trade related data.
- Lending to the small-scale traders in Embu region.
- Disseminating business information to the business community.
- Facilitating international trade promotion activities through trade fairs and exhibitions.
- Participating in the implementation of trade related development projects.
- Advising the head of mission on matters of bilateral, regional and international trade and commercial diplomacy.
- Compiling and analyzing economic and trade related data; disseminating business information to the business community.
THE VILLAGE CASTLE RESTAURANT
Internal auditor
01.2017 - 03.2018
Job overview
- Report on status of accounts and transactions.
- Monitor sales metrics (e.g., Quarterly sales results and annual forecasts).
- Generate new business using existing and potential customer network.
- Supervise account representatives to ensure sales increase.
- Suggest actions to improve sales performance and identify opportunities for growth.
Education
UNIVERSITY OF EMBU
BSc from Economics
12-2020
University Overview
Thesis: Impacts of land use land cover changes on Ecosystem services
Kamahuha girls’ high school
Kenya certificate of secondary education
01-2015
University Overview
GPA: B+
ALX AFRICANairobi, Nairobi Province, Kenya
ALX DATA ANALYTICS from ANALYTICS
05.2001
Skills
Customer service
Branch operations
Banking
Cross-selling and upselling
SQL
Data validation
Data cleaning
Excel functions
SQL databases
Data modeling
Problem-solving
Data formatting
Analytical thinking
Database maintenance
Database programming and SQL
Statistical analysis
Analytical problem solving
Technical analysis
Project management
Report writing
Time management
Database management
Data mining
Business needs analysis
Data storytelling
Process improvement
Report preparation
Technical writing
Data warehousing
Process mapping
Strong work ethic
Reporting tools
Microsoft Access
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Affiliations
- Rotary International
- International Association of Administrative Professionals
- Society of Women Engineers
- Project Management Institute
Certification
ISO 9001:2015 Implementation course training by Kenya Bureau of standards (KEBS). May 2109.
Interests
People and relationships
Health and lifestyle
PUBLICATIONS
- Fighting the global emergency of food waste (2021) by; Niharika Manu, Adrija Saha, Mark Koroma, Stanley Ocholla, Ivyne Moraa and Amiri Bilalama published by the youth green journal https://weare.restless.org/2021/03/17/food-waste/
- Fast fashion impacting different areas of the world (2021) by; Niharika Manu, Adrija Saha, Mark Koroma, Stanley ochola, Ivyne moraa and Amiri Bilalama published by the youth green journal https://weare.restless.org/2021/04/21/fast-fashion-could-traditional-clothing-be-the-answer/
- The planet is drowning in plastics: What can we do about it? (2021) by; Kitumba, Stanley Ochola, Ivyne Moraa, Holly Wilson and Shaona Kundu published by the Youth green journal https://weare.restless.org/2021/11/09/the-planet-is-drowning-in-plastic/
Timeline
PERSONAL BANKER
CO-OPERATIVE BANK OF KENYA
03.2024 - Current
CUSTOMER SERVICE CLERK - contact Centre
COOPERATIVE BANK OF KENYA
02.2023 - 03.2024
Sales executive-Kajiado Branch
COOPERATIVE BANK OF KENYA
05.2022 - 02.2023
Sales representative
NATIONAL BANK OF KENYA
02.2020 - 04.2022
Trade clerk
COUNTY GOVERNMENT OF EMBU
05.2018 - 05.2019
Internal auditor
THE VILLAGE CASTLE RESTAURANT
01.2017 - 03.2018
ALX AFRICA
ALX DATA ANALYTICS from ANALYTICS
05.2001
Kamahuha girls’ high school
Kenya certificate of secondary education
UNIVERSITY OF EMBU
BSc from Economics