IVY MWIKALI TUNE
Mombasa
Summary
An attentive, diligent and committed individual that is also excellent in time management. A quick learner and avid multitasker and also open-minded, innovative with a team work spirit. Have an active listening skill to follow instructions precisely; can work and deliver results with minimum supervision
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE INTERSHIP
NATIONAL HEALTH INSURANCE FUND (NHIF)
07.2023 - 10.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Receiving application forms
- Amendments of members' details
- Sorting of application forms
- Physical filling of application forms
- System filling of application and amendment forms
- Examination of member statements.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Facilitated training sessions for new hires, instilling best practices in customer service excellence.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of product and service changes.
Youth Mentor Volunteer
Kirimara And Chania Primary School
04.2014 - 03.2016
- Served community at Kirimara and Chania primary schools in mentoring school children by empowering them to determine recent problem and to foster survival methods for the future
- Helping in recognizing their talent, gifts and abilities and encouraging them to find approaches to using them
- Dedicated in listening to them and offering support and encouragement
- Building a relationship by engaging in positive interactions with children during activities like developing game plans and helping in their school work.
Education
Bachelor of International Relations -
Near East University - North Cyprus
01.2023
Diploma in Business Management -
Strathmore University
09.2019
No Degree: Pearson Edexcel International GCSE -
Greenwood Groove Academy
06.2017
Skills
- Problem-Solving
- Multitasking Abilities
- MS Office
- Administrative and Office Support
- Computer Skills
- Data Entry
- Cultural Awareness
- Excellent Communication
- Decision Making
- Business administration
- Good Telephone Etiquette
- Dependable and Responsible
- Active Listening
- Attention to Detail
- Staff Management
- Organization and Time Management
- Teamwork and Collaboration
- Customer service excellence
Certification
- International Computer Driving License
- Care Certificate ( Standards 1 to 15)
- The Associated Board of the Royal school of Music
Accomplishments
- Participated in swimming Gala Nairobi 2011by representing my school in the competition
- Participated in the Matter Heart Run 2011 event by raising money towards the organization
- Participated in the 2008 Wemathon to create awareness on the issue of orphans and street children and raising money towards the organization
- Member of the handball team in highschool and represented the school in Partille cup in Sweden.
- Participated in the expedition to Mount Kenya in September 2015 and successfully reaching Austrain Hut which is 15,715 feet above sea level
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
CUSTOMER SERVICE INTERSHIP
NATIONAL HEALTH INSURANCE FUND (NHIF)
07.2023 - 10.2023
Youth Mentor Volunteer
Kirimara And Chania Primary School
04.2014 - 03.2016
Bachelor of International Relations -
Near East University - North Cyprus
Diploma in Business Management -
Strathmore University
No Degree: Pearson Edexcel International GCSE -
Greenwood Groove Academy
- International Computer Driving License
- Care Certificate ( Standards 1 to 15)
- The Associated Board of the Royal school of Music
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