Ivy Thuita
Waitress
Nairobi,30
Summary
Focused and reliable Waitress bringing high enthusiasm and extensive knowledge of upselling product skills. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Overview
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Waitress
Unseen Restaurant
Nairobi, Nairobi
02.2020 - 03.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Commis Chef
Movenpick hotel and Residences
Nairobi, Nairobi
02.2019 - 03.2020
- Worked with Chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Gathered and placed all ingredients into workstations to meet shift needs.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Cleaned kitchen areas, including counters, work spaces, shelves, refrigerators and freezers.
- Learned specific cutting techniques for chopping vegetables and fresh spices.
Waitress
Eka Hotel
Nairobi, Nairobi
07.2017 - 08.2018
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Education
High School Education
Nyahururu High School
Laikipia County 02.2011 - 11.2014
Basic Computer Studies
Institute of Advanced Technology
Nairobi 01.2015 - 05.2015
Diploma in Culinary Arts - Food Preparation
International Hotel And Tourism
Nairobi 09.2015 - 10.2018
Skills
Guest relations management
Referees
Wilfred Ngwatu
Sous Chef
Movenpick Hotel and Residences
P.O BOX 5239-80200
Malindi
0711326585
Wilfredngwatu82@gmail.com
Jackson Njoroge
Restaurant Supervisor
Eka Hotel
P.O BOX 194-01000
Eldoret
0727439782
jaxkim05@gmail.com
Maureen Chebet
Chef De Partie
Unseen Restaurant
P.O BOX 6245-00100
Nairobi
0711651214
rutocm@gmail.com
0711651214
rutocm@gmail.com
Timeline
Waitress
Unseen Restaurant
02.2020 - 03.2021
Commis Chef
Movenpick hotel and Residences
02.2019 - 03.2020
Waitress
Eka Hotel
07.2017 - 08.2018
Diploma in Culinary Arts - Food Preparation
International Hotel And Tourism
09.2015 - 10.2018
Basic Computer Studies
Institute of Advanced Technology
01.2015 - 05.2015
High School Education
Nyahururu High School
02.2011 - 11.2014
Similar Profiles
ANDREW WARNESANDREW WARNES
Production Assistant at The Unseen Season 2-TVProduction Assistant at The Unseen Season 2-TV
Marc Van VersendaalMarc Van Versendaal
Researcher & Content Creator at Crypto Unseen (entrepreneur)Researcher & Content Creator at Crypto Unseen (entrepreneur)
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT