IVY SHAMMIE JEPKOSGEI
Lessos
Summary
Results-driven administrative professional specialising in client relations and financial management. Streamlined processes and enhanced operational efficiency while managing confidential information. Provides exceptional support to executives and teams, focusing on administrative management and client service.
Overview
1
1
year of professional experience
Work History
Attache - Barista and Waitress
PrideInn Plaza Hotel
05.2025 - 08.2025
- Delivered excellent service to enhance customer satisfaction.
- Greeting customers and providing a welcoming atmosphere.
- Answering questions about the menu and making recommendations.
- Taking orders accurately and efficiently.
- Preparing a variety of hot and cold beverages, including specialty coffee drinks.
- Ensured beverages met quality standards and were presented attractively.
- Serving prepared food items like pastries and sandwiches.
- Ensuring food is presented well and meets quality standards.
- Maintained cleanliness and organisation of coffee bar and dining area.
- Ensuring proper hygiene and following health and safety regulations.
- Handling payments and cash transactions.
- Restocking supplies and maintaining inventory.
- Communicating effectively with other team members to ensure smooth operations.
- Collaborating on tasks and supporting other team members.
- Operating and maintaining brewing and other equipment.
- Providing feedback to management on customer preferences and menu suggestions.
Attache - Administration & Finance Department
National Environment Management Authority (NEMA)
05.2024 - 08.2024
- Captured data and maintained primary records including cashbooks, ledgers, vote books, and registers, preparing periodic management and annual financial reports to ensure accurate financial reporting.
- Compiled and analysed financial information to prepare entries to general ledger accounts, cost centres and document financial transactions.
- Assisted the Finance Officers in monitoring expenses in relation to budgets and ensured expenses were booked in the correct expense lines.
- Reviewed and reconciled accounts payable and accounts receivable records for accuracy.
- Handled all petty cash transactions and maintained the petty cash float, ensuring accuracy and transparency in management to support daily operations.
- Accurately and timely processed supplier invoices while maintaining compliance with organizational policies, prepared petty cash journal entries, and sent payment remittances to suppliers.
- Captured financial data in the accounting system with 100 % accuracy.
- Assisted with the preparation for an external audit, ensuring compliance with all relevant regulations and minimising the risk of penalties.
- Assisted in retrieving documents for audit purposes and ensured compliance with filing protocols.
- Collaborated with team members to ensure accurate and timely processing of financial transactions.
- Enhanced efficiency and operational effectiveness of the Office by providing comprehensive administrative to the Office team and handling front office tasks effectively.
- Provided comprehensive administrative support to the Office team, improving team productivity by handling routine tasks, efficient task prioritisation and allowing them to focus on core responsibilities.
- Managed the reception area, handled flow of people through the organization and ensured that all receptionist responsibilities were completed accurately and delivered with high quality and in a timely manner.
- Handled confidential documents and correspondence with a high degree of discretion, maintaining the integrity and security of sensitive information.
- Enhanced customer experience by efficiently handling inquiries and promptly resolving issues, effectively communicating with up to 100 walk-in clients daily.
- Handled incoming calls and emails, responding to inquiries and directing to the appropriate staff member while keeping maximum confidentiality.
- Assisted preparing and editing documents, reports, and presentations with high attention to detail.
- Managed distribution of parcels and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.
- Managed and streamlined the office filing system, resulting in a 30% improvement in document retrieval times and enhancing overall office efficiency.
- Managed and streamlined the office filing system, resulting in a 30% improvement in document retrieval times and enhancing overall office efficiency.
Education
Craft Certificate in Business Management - Module 1& II
Railways Training Institute
Nairobi,Kenya04-2024
Certificate in Barista Skills and Coffee Making -
Nairobi Bar School (Barmisco)
Nairobi, Kenya03-2025
Kenya Certificate of Secondary Education -
St. Francis Girls High School
Mosoriot01-2016
Skills
- Basic cash handling
- Health and safety awareness
- Customer engagement
- Client needs assessment
- Menu design and layout
- Upselling techniques
- Service recovery strategies
- Record keeping and documentation
- Project management
- Telephone communication
- Effective communication skills
- Team collaboration
- Remote collaboration tools expertise
- MS Office proficiency
- Active listening and engagement
- Report writing
References
- Stephen Adwera, Head of Department - Business Management, Railway Training Institute, (+254) 722 462 463
- Shamim Mwangangi, Human Resource Manager, PrideInn Plaza, (+254) 704155403
- Alfred Ochieng, Director, Nairobi Bar School, (+254) 725 476 258
Languages
English
Elementary
A2
Swahili
Intermediate
B1
Timeline
Attache - Barista and Waitress
PrideInn Plaza Hotel
05.2025 - 08.2025
Attache - Administration & Finance Department
National Environment Management Authority (NEMA)
05.2024 - 08.2024
Craft Certificate in Business Management - Module 1& II
Railways Training Institute
Certificate in Barista Skills and Coffee Making -
Nairobi Bar School (Barmisco)
Kenya Certificate of Secondary Education -
St. Francis Girls High School