IVY NYAMBURA NJUE
Travel And Logistics Strategist
NAIROBI,Nairobi
Summary
Sales Associate supporting clients across 3-4 service categories per week with clear guidance, timely response, and 97%-98% booking accuracy in travel planning details. Brings a guest-service mindset from a high-volume cruise environment, with strengths in communication, multicultural interaction, and calm handling of requests. Applies a steady focus on health, safety, and orderly service delivery to help keep travel arrangements accurate and reliable.
Overview
4
4
Certifications
7
7
years of professional experience
Work History
HOUSEKEEPING ATTENDANT
CARNIVAL CRUISE LINE
03.2024 - Current
- Support 120-125 guest requests per shift with prompt, courteous service in a fast-paced cruise environment.
- Maintain high standards of cleanliness, comfort, and presentation across guest areas in line with brand expectations.
- Resolve minor service concerns promptly while preserving a warm, respectful approach with guests from diverse backgrounds.
- Coordinate effectively with multinational colleagues to support daily housekeeping operations and guest-service priorities.
- Follow strict health, safety, hygiene, and sanitation procedures while adapting to demanding onboard schedules.
- Use strong attention to detail to maintain service consistency and support positive guest experiences.
SALES SUPPORT ASSISTANT
ZIIGN COMPANY
01.2020 - 01.2023
- Managed 10-20 customer interactions daily while maintaining accurate, professional, and timely communication.
- Conducted consultative sales by identifying customer needs and recommending suitable products and solutions.
- Explained product features and benefits clearly to support customer purchasing decisions and strengthen value perception.
- Built strong customer relationships through professional communication, personalized service, and consistent follow-up.
- Asked targeted questions to clarify customer requirements and guide suitable solution recommendations.
- Applied persuasive negotiation and basic SEO techniques to broaden engagement and support sales objectives.
TRAVEL CONSULTANT
Bonk Ent.
01.2021 - 01.2022
- Drove $250-300 in travel bookings through consultative selling, tailored recommendations, and prompt client follow-up.
- Explained travel services, tourism options, and destination details clearly so clients could make informed decisions.
- Built positive client relationships through responsive communication and personalized service throughout the consultation process.
- Recommended travel solutions based on individual requirements while identifying opportunities for suitable add-on services.
- Coordinated flight and travel arrangements while maintaining practical knowledge of tourism products and destination options.
- Applied a customer-focused approach to every interaction, strengthening service quality and persuasive travel presentation.
Education
Bachelor of Arts - International Relations and Diplomacy
Zetech University
05-2030
Diploma - Hospitality and Tourism Management
Unity College of Professional Studies
11-2020
Kenya Certificate of Secondary Education (KCSE) -
Ngiriambu Girls' High School
11-2018
Skills
Reporting & team coordination
Microsoft Office & administrative systems
Payroll, invoicing & expense processing
Client & stakeholder communication
Flight & travel arrangements
Guest relations management
Complaint resolution
Housekeeping supervision
Consultative selling
Sales closing
Certification
Social Media Management with AI Certificate
Personal Information
Nationality: Kenyan
Timeline
HOUSEKEEPING ATTENDANT
CARNIVAL CRUISE LINE
03.2024 - Current
TRAVEL CONSULTANT
Bonk Ent.
01.2021 - 01.2022
SALES SUPPORT ASSISTANT
ZIIGN COMPANY
01.2020 - 01.2023
Bachelor of Arts - International Relations and Diplomacy
Zetech University
Diploma - Hospitality and Tourism Management
Unity College of Professional Studies
Kenya Certificate of Secondary Education (KCSE) -
Ngiriambu Girls' High School