Ivy Ngetich

ACHIEVEMENTS

· Was able to sit in for the Portfolio manager for 2months and the collections manager for 2months.

· Maintained the assigned portfolio within tolerance limits.

· Continuously propose revisions on the improvement of the collection strategy.

· Able to deliver world class customer experience.

· Effective conflict resolution.

· Able to effectively train and coach junior staff members.

· Able to negotiate, monitor and collect out of court settlements

· I led the loan statement revamping project.

ROLES

· Prompt escalation of delinquent accounts in the escalation matrix

· Work with auctioneers and third parties.

· Monitor the release and booking of vehicles in the yard.

· Comply with all company processed and procedures that support effective risk mitigation.

· Liaise with third parties to collect advanced non performing accounts and written off portfolio

· Recommend waivers to ensure non-performing accounts are recovered.

· Production of reports as required.

• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated leadership skills in managing projects from concept to completion.

• Prompt escalation of delinquent accounts in the escalation matrix
• Work with auctioneers and third parties
• Monitor the release and booking of vehicles in the yard
• Comply with all company processed and procedures that support effective risk mitigation
• Liaise with third parties to collect advanced non performing accounts and written off portfolio
• Recommend waivers to ensure non-performing accounts are recovered
• Production of reports as required
• ACHIEVEMENTS
• Was able to sit in for the Portfolio manager for 2months and the collections manager for 2months
• Maintained the assigned portfolio within tolerance limits
• Continuously propose revisions on the improvement of the collection strategy
• Able to deliver world class customer experience
• Effective conflict resolution
• Able to effectively train and coach junior staff members
• Able to negotiate, monitor and collect out of court settlements
• I led the loan statement revamping project., Ensure client is aware of loan details and the delinquency process after disbursement
• Minimize graduations of loans from performing to non-performing
• Be the Client touch-point throughout the loan facility
• Ensure all communication sent out to clients are clear, correct and precise
• ROLES
• Ensure client is aware of loan details and the delinquency process after disbursement
• Minimize graduations of loans from performing to non-performing
• Be the Client touch-point throughout the loan facility
• Ensure all communication sent out to clients are clear, correct and precise
• ACHIEVEMENTS
• Awarded Best Relationship Officer of the month, monthly for 6 months
• Able to solve issues that arise post disbursement
• Able to maintain clients by advising them to take repeat facilities
• Able to maintain excellent customer service
• Able to maintain the portfolio within tolerance limits.

• Awarded best new sales agent of the month-march 2018
• Able to analyse clients’ financial documents to determine feasibility of granting loans
• Able to prospect and convert potential candidates to clients
• Able to conduct proper KYC before client onboarding
• ACHIEVEMENTS
• Awarded best new sales agent of the month-march 2018
• Able to analyse clients’ financial documents to determine feasibility of granting loans
• Able to prospect and convert potential candidates to clients
• Able to conduct proper KYC before client onboarding
• ROLES
• Collect all the necessary documentation for loan application
• Submitting application to credit analysts for approvals and recommendations
• Advising clients on the different available products and the terms of service
• Advising potential clients of the best services to best meet their needs
• ROLES
• Collect all the necessary documentation for loan application
• Submitting application to credit analysts for approvals and recommendations
• Advising clients on the different available products and the terms of service
• Advising potential clients of the best services to best meet their needs.

• Key Contributions and Achievements
• Assisted with the installation of servers
• User support on IT issues
• Management of local domain structure, users, rights and privileges
• Configuration and maintenance of internet services and wide area network
• Configuration and maintenance of local area networks
• Configuration and maintenance of telephones and liaising with service providers on the same
• Enterprise antivirus installation and management
• Cleaning and maintenance of physical computer hardware
• Production of reports as called upon by I.T manger