Hi, I’m
Ivy Muthoni
Kiambu
Summary
Dynamic professional with a proven track record at Angaza Enterprise, enhancing client relationships and expanding the customer base through exceptional communication and problem-solving skills. Demonstrated leadership and computer proficiency across various roles, significantly improving operational efficiency. Achieved consistent customer satisfaction and repeat business by prioritizing client needs and security.
Overview
6
years of professional experience
1
Certification
Work History
Bob's Beauty ParlourEldoret
Receptionist
01.2025 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Angaza EnterpriseEldoret-Maili-Nne Main Stage
Sales Agent
05.2020 - 03.2024
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Naivasha Sub-County Publi Health Office Naivasha Sub-County
Public Health Intern
05.2022 - 10.2022
Job overview
- Coordinated volunteer activities for community outreach events, fostering a culture of civic engagement and awareness around key issues affecting the population''s health status.
- Provided extensive clerical support to manage correspondence, files, and communications.
- Engaged members of public in available resources through friendly and knowledgeable support.
- Monitored emerging public health threats, informing appropriate responses from relevant agencies.
Grace Shoe Collection Naivasha-Opposite Buffalo Mall
Cashier
03.2021 - 12.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Smart Studio & Cyber Nakuru-Nairobi Road
Cyber Cafe Attendant
11.2019 - 01.2020
Job overview
- Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
- Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
- Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
- Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
Education
JKUATJuja, Kiambu
Bachelor Of Science In Public Health from Environmental Health And Disease Control
06.2024
Skills
Communication skills
Problem solving
Management Skills
Leadership Skills
Computer Proficiency
Certification
Best Kiswahili essay writer for the Taifa Leo Writing competition in 2017
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Timeline
Receptionist
Bob's Beauty Parlour
01.2025 - Current
Public Health Intern
Naivasha Sub-County Publi Health Office
05.2022 - 10.2022
Cashier
Grace Shoe Collection
03.2021 - 12.2021
Sales Agent
Angaza Enterprise
05.2020 - 03.2024
Cyber Cafe Attendant
Smart Studio & Cyber
11.2019 - 01.2020
JKUAT
Bachelor Of Science In Public Health from Environmental Health And Disease Control