IVY Muthoni
Nakuru
Summary
Versatile Business Administrator with multi-sector administrative experience spanning executive assistance, financial reconciliation, stakeholder liaison, and database administration. Excellent interpersonal skills and adaptability in working in a variety of environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Intern
Woolmatt Limited
Nakuru
08.2025 - 10.2025
- Customer service desk Operations & Stakeholder Communication- Served as the primary focal point at the Customer Service Desk, drafting correspondence, resolving complex supplier/customer inquiries, while maintaining a high standard of professional communication.
- Office Administration & Process Control -Supported daily retail and office operations, managed official documentation, and maintained organized electronic and paper filing systems.
- Procurement and supply chain support - Prepared, issued, and processed Local Purchase Orders (LPOs) through the organization's resource acquisition system; coordinated directly with the manager and directors for authorization and tracked order fulfillment with external suppliers.
- Supplier contract reconciliation - Inspected delivered goods against approved LPOs, generated Goods Received Notes (GRNs), (goods received notes), and (GRNs) (goods returned notes) for non-compliant or expired stock, and managed supplier returns and query resolutions.
- Assisted with financial data entry, cross-checking supplier invoices against delivered goods, monitoring cost margins to ensure operational profitability, and submitting verified documentation for payment processing.
School Office Administrative Assistant
Oasis of Hope Limited Company
Nakuru
10.2018 - 06.2023
- Provided full-scope administrative support to the school leadership; drafted official correspondence, newsletters, and briefing materials, while managing executive calendars, visitor inquiries, and official communications with clarity and discretion.
- Assisted in managing the institutional budget, tracking expenditures, and sourcing or purchasing school supplies; verified requisitions to ensure cost-effective resource allocation and fiscal compliance.
- Maintained up-to-date, secure electronic and paper filing systems for accurate student records, financial documentation, and daily attendance logs, in compliance with national education regulations.
- Facilitated daily staff coordination by scheduling substitute teachers, tracking staff logs, and supporting the orientation of new personnel on administrative procedures in accordance with the school policies.
- Managed end-to-end admission processes for both mainstream and special educational needs (SEN) students, serving as the primary liaison for parents and the school management.
- Organized logistics for school-wide events, committee meetings, and field trips; recorded action items, and resolved complex operational issues under tight deadlines.
Customer Service and Compliance
National Hospital Insurance Fund
Nakuru
07.2018 - 09.2018
- Delivered presentations on registration procedures and benefit schemes to diverse clients, maintaining a clear and professional tone.
- Handled frontline customer inquiries and resolved registration complaints efficiently to ensure smooth service delivery.
- Audited member contribution payment records against compliance guidelines to verify eligibility prior to service authorization.
- Managed digital records management tasks, including cropping, uploading, and scanning member profiles into the organization's database.
- Received, captured, and verified member and dependent data in the central electronic database with high accuracy and confidentiality.
Education
Some College (No Degree) - Diploma in Business Management
Kenya Institute of Management
Nakuru KenyaSome College (No Degree) - Business Administration
Institute of Advanced Technology
Nakuru KenyaHigh School Diploma -
Ngorika Secondary School
Nyandarua 11-2016
Skills
- Executive office administration
- Database management
- Process compliance and quality auditing
- HR support and staff orientation
- Procurement processes support
- Data Verification and System Reconciliation
- Budget monitoring and financial report preparation
Timeline
Customer Service Representative Intern
Woolmatt Limited
08.2025 - 10.2025
School Office Administrative Assistant
Oasis of Hope Limited Company
10.2018 - 06.2023
Customer Service and Compliance
National Hospital Insurance Fund
07.2018 - 09.2018
Some College (No Degree) - Diploma in Business Management
Kenya Institute of Management
Some College (No Degree) - Business Administration
Institute of Advanced Technology
High School Diploma -
Ngorika Secondary School