Ivonne Wairimu
Kitale,Kenya
Summary
I am writing to express my interest in the IT Internship position at your organization.
I am a Computer Science student with a strong interest in information technology, networking, software development, and technical support. Through my studies, I have gained basic knowledge of programming, database management, computer networks, and troubleshooting.
Motivated IT intern possessing comprehensive understanding of computer systems, network management, and software development. Demonstrated strengths in problem-solving, troubleshooting, and team collaboration. Contributed to successful project completions with keen attention to detail and innovative thinking. Displayed commitment towards continuous learning and adapting to new technologies quickly.
Overview
1
1
Language
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Sales Executive
VGGhome fibre
Nairobi, KE
01.2024 - 06.2026
- Developed strong relationships with customers through effective communication and product knowledge.
- Identified customer needs and tailored solutions to meet specific requirements.
- Conducted presentations on fibre products to educate clients and enhance engagement.
- Collaborated with team members to strategize sales approaches and improve results.
- Managed client accounts, ensuring timely follow-ups and addressing inquiries promptly.
- Utilized CRM systems to track interactions and streamline sales processes efficiently.
- Attended industry events to network and promote VGGhome fibre offerings effectively.
- Provided feedback on market trends to support product development and sales strategies.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Trained junior sales staff on techniques for improving customer service experience.
- Identified new potential markets and developed plans for targeting them.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Attended industry events to build relationships with key contacts in the field.
- Implemented processes for cross-selling products or services based on customer needs.
- Acted as a liaison between the customer and cross-functional internal teams.
Computer science attatchment
KTDA Kapsara
Kitale , KE
05.2023 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Installed and configured network hardware for optimal performance.
- Troubleshot hardware and network issues to ensure system stability.
- Assisted users with technical support for software and connectivity problems.
- Maintained inventory of hardware components and networking tools.
- Collaborated with team members on system upgrades and improvements.
- Documented technical processes and user guides for future reference.
- Conducted routine maintenance checks on network systems and devices.
- Provided training to users on new hardware and software features.
- Diagnosed hardware failures by utilizing system utilities and monitoring tools.
- Monitored system performance for capacity planning purposes.
- Implemented new software applications on workstations and servers.
- Configured firewalls to allow secure access from remote locations.
Education
Bachelor of Science - Bachalor of Science in Computer Science
Kirinyaga University
Kirinyaga , Kenya 09.2019 - 10.2023
Wiyeta Girls Secondary School
Kitale , Kenya Skills
- Information Technology
- Networking
- Software Development
- Technical Support
- Programming
- Database Management
- Computer Networks
- Troubleshooting
- Problem-Solving
- Communication
- Hardware installation
- Software configuration
- System maintenance
- Problem solving
- Network troubleshooting
Personal Information
Nationality: Kenya
Languages
English
Upper Intermediate
B2
Timeline
Sales Executive
VGGhome fibre
01.2024 - 06.2026
Computer science attatchment
KTDA Kapsara
05.2023 - 08.2023
Bachelor of Science - Bachalor of Science in Computer Science
Kirinyaga University
09.2019 - 10.2023
Wiyeta Girls Secondary School