Ivan Kiptanui

• Supervising Staff: Leading and managing the waitstaff team, assigning duties, and ensuring everyone follows established service standards and protocols
• Training: Providing training and guidance to new waitstaff members, ensuring they understand their roles, responsibilities, and the restaurant's procedures
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Answered customers' questions, recommended items, and recorded order information.
• Conducted regular performance evaluations for wait staff to continually improve service quality.
• Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Assisted in menu development by offering valuable insights about popular dishes and ingredients.
• Greeted new customers, discussed specials, and took drink orders.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Trained staff members on use of POS system.
• Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
• Supervised server staff and simultaneously served personal section of tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
• Inspected dishes and utensils for cleanliness.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Prepared specialty desserts for customers for special occasions.
• Optimized table management by strategically seating guests based on reservation status and party size.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
• Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
• Stayed up-to-date on menu changes to help customers make food choices.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Greeted new customers, discussed specials, and took drink orders
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs
• Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff
• Managed food resources, memorized orders, and coordinated customer service
• Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed
• Trained staff members on use of POS system
• Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Supervised server staff and simultaneously served personal section of tables
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
• Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards
• Stayed up-to-date on menu changes to help customers make food choices
• Mentored new hires, providing comprehensive training on company policies, procedures, and service standards
• Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests
• Printed dining checks with total due, collected payment and offered receipts to complete transactions
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
• Processed orders and sent to kitchen employees for preparation
• Increased sales significantly by upselling higher-end products to customers
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
• Checked guests' identification before serving alcoholic beverages
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
• Answered customers' questions, recommended items, and recorded order information
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
• Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times
• Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area
• Conducted regular performance evaluations for wait staff to continually improve service quality
• Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff
• Supervised restocking of salad bar and buffet for lunch and dinner service
• Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts
• Assisted in menu development by offering valuable insights about popular dishes and ingredients
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Introduced time-saving techniques in collaboration with other team members driving operational efficiencies
• Inspected dishes and utensils for cleanliness
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
• Bussed and reset tables to keep dining room and work areas clean
• Prepared specialty desserts for customers for special occasions
• Optimized table management by strategically seating guests based on reservation status and party size
• Supervised set up of banquet food stations and coordinated service to multiple dining areas
• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
• Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs
• Increased sales significantly by upselling higher-end products to customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Making the time table, assigning and monitoring tasks, ensuring customer satisfaction, ensuring high quality of standards are maintained for service, cleanliness, and profitability
• Greeted new customers, discussed specials, and took drink orders
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs
• Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff
• Trained staff members on use of POS system
• Greeted new customers, discussed specials, and took drink orders.
• Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
• Trained staff members on use of POS system.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Purchasing, preparing orders, negotiate price and terms of trade, control and maintain level of stock, communicating with the stores on a regular basis and dealing with on spot issues, follow up on orders and prepare sale invoices, organizing sales visits and presenting products, maintaining accurate records
• Collaborated with sales and marketing teams to plan promotional events that effectively moved excess inventory.
• Established strong relationships with vendors to ensure timely deliveries and resolve any supply chain issues promptly.
• Optimized warehouse space utilization by analyzing product movement patterns and adjusting storage layouts accordingly.
• Achieved higher inventory turnover rates by monitoring slow-moving items and initiating targeted promotions or markdowns.
• Reduced stock discrepancies by conducting regular audits and reconciling physical counts with system data.
• Developed accurate forecasting models to predict demand levels, ensuring optimal stock availability at all times.
• Contributed to company-wide cost-saving efforts by identifying opportunities for bulk purchasing discounts from suppliers.
• Enhanced inventory management by implementing efficient tracking systems and storage organization.
• Introduced automated systems for purchase order creation, expediting the procurement process and minimizing manual errors.
• Improved order accuracy rates through meticulous recordkeeping and attention to detail during the picking and packing processes.
• Negotiated contracts with suppliers for optimal pricing, achieving significant cost savings for the organization.

Welcome customers, giving out menus, taking orders, serve

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.

• Prepare purchase requests from different departments, follow up on suppliers to schedule deliveries, getting quotations, physically check shipments to ensure what delivered are the appropriate items
• Ensured compliance with industry regulations and organizational policies during all stages of procurement activities.
• Evaluated supplier proposals with a focus on quality, cost, and delivery timelines, ensuring optimal value for the organization.
• Participated in regular vendor audits to evaluate existing contracts and identify areas of improvement or renegotiation opportunities.

• Welcome customers as they arrive, showing them to their table, giving out menus and taking orders
• Managed high volume of customers during peak hours, maintaining prompt and efficient service
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs
• Remained calm and poised when dealing with difficult customers or during busy shifts
• Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons
• Complied with all company policies regarding uniform standards, punctuality, and professionalism
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
• Promoted specials or upsold items to increase average check amount
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele