Summary
Overview
Work History
Education
Skills
References
Software
Timeline
Hi, I’m

Ismahan Mohamed

Community Health Nurse, Healthcare Recruiter, Customer Service Representative
Nairobi,30

Summary

With over 5 years of hands-on experience as a dedicated nurse and a year of specialized work as an English-Swahili interpreter experienced in healthcare recruitment and customer service representation, I bring a unique blend of healthcare expertise and linguistic skills to the table. My journey has equipped me with the ability to bridge communication gaps effectively, ensuring clarity and understanding in diverse settings. Formal training in interpretation and practical experience in translating complex medical terms have sharpened my skills in facilitating seamless interactions between English and Swahili speakers. Now, I am eager to transition into a remote role where I can leverage my strengths in interpretation, customer support, and data management. Whether as an interpreter, call center agent, or healthcare recruiter/customer service representative, I am committed to providing exceptional service and support, driven by my attention to detail and passion for enhancing communication. My goal is to contribute to a team where my diverse skill set and proactive approach will make a meaningful impact.

Overview

5
years of professional experience
7
years of post-secondary education

Work History

Reliance Hospital

Nurse, Healthcare Recruiter
06.2020 - 11.2023

Job overview

  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Streamlined the recruitment process by implementing efficient sourcing and screening strategies for healthcare professionals.
  • Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
  • Negotiated competitive compensation packages on behalf of clients while maintaining cost efficiency within budgetary constraints.
  • Worked with healthcare employees to determine specific job qualifications.
  • Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
  • Enhanced client satisfaction with timely placements of top-tier healthcare professionals in various positions.
  • Established referral program that incentivized current employees to recommend qualified candidates.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.

Reliance Hospital

Interpreter (English-Swahili)
01.2022 - 05.2024

Job overview

  • Answered calls professionally, providing over-the-phone interpretation for medical and legal contexts
  • Conducted over-the-phone interpretation for medical, legal, and social services
  • Provided sight interpretation of legal and medical documents
  • Facilitated communication between patients and medical staff through sight interpretation
  • Delivered language interpretation services for patients and medical staff in a hospital setting
  • Interpreted for over 100 patients annually, bridging the communication gap between medical staff and non-English speaking patients
  • Successfully translated medical terminology into understandable language, aiding patients in making informed health decisions
  • Facilitated communication between English-speaking healthcare professionals and Swahili-speaking patients, ensuring accurate understanding of medical conditions and treatment options
  • Translated medical documents and instructions from English to Swahili and vice versa, making written communications accessible and comprehensible for Swahili-speaking patients
  • Assisted in patient assessments and follow-ups by interpreting conversations and ensuring that patients understood their medical care and treatment plans

Kitengela Medical Center

Nurse,customer Support
04.2019 - 01.2020

Job overview

  • Performed routine wound care and dressing changes on schedule.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Education

Kabarnet Medical Training College

Enrolled Community Health Nurse (KECHN)
01.2016 - 05.2019

University Overview

Kajiado Hills Girls Academy

Kenya Certificate of Secondary Education
01.2012 - 05.2015

University Overview

Faulu Academy
Nairobi,kenya

KCSE from Primary School
11.2015

University Overview

Skills

Outstanding communication skills

References

References
  • Ilhan Mohamed, tazmean98@gmail.com
  • Mohamed Kanyare, kanyare32@gmail.com

Software

Calendar method, microsoft excel,chat gpt, microsoft power point,coda

Timeline

Interpreter (English-Swahili)
Reliance Hospital
01.2022 - 05.2024
Nurse, Healthcare Recruiter
Reliance Hospital
06.2020 - 11.2023
Nurse,customer Support
Kitengela Medical Center
04.2019 - 01.2020
Kabarnet Medical Training College
Enrolled Community Health Nurse (KECHN)
01.2016 - 05.2019
Kajiado Hills Girls Academy
Kenya Certificate of Secondary Education
01.2012 - 05.2015
Faulu Academy
KCSE from Primary School
Ismahan MohamedCommunity Health Nurse, Healthcare Recruiter, Customer Service Representative