Ishaura Makori
RECEPTIONIST | ADMINISTRATIVE ASSISTANT
Dubai, UAE
Summary
Dynamic and detail-oriented receptionist with proven expertise at Penda Health in enhancing client relations and streamlining office operations. Skilled in data entry and appointment scheduling, I effectively resolved customer inquiries and improved client satisfaction. Committed to delivering exceptional administrative support while managing multiple tasks efficiently.
Overview
4
4
years of professional experience
1
1
Language
Work History
Administrative Assistant
BRAC International
11.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist
Penda Health
06.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Diploma in Project Management - Business
East Africa Institute Of Certified Studies
Nairobi 04.2001 -
High School Diploma -
Manga Girls' High School
Nyamira, Siaya District, Kenya 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Customer/Client relations
Administrative support
Customer and client relations
Time management
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Recognized by customers and superiors for expedient and effective service.
Timeline
Administrative Assistant
BRAC International
11.2023 - 01.2025
Receptionist
Penda Health
06.2021 - 08.2023
Diploma in Project Management - Business
East Africa Institute Of Certified Studies
04.2001 -
High School Diploma -
Manga Girls' High School
04.2001 -
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