Experienced and proactive, and detail-oriented leader offering more than eleven-years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. I am a communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Hi, I’m
Iscah Otieno
Project Manager
Nairobi,Nairobi
Summary
Overview
13
years of professional experience
Work History
Ebenezer Commercial Works LimitedRongo, Busia, Mariakani, Mtwapa And Athi River Weigh Bridges
Assistant Manager
01.2019 - 12.2024
Job overview
- Assist Weighbridge Manager in the overall management of the weighbridge activities
- Planning and scheduling of key operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
SGS Kenya ltdIsinya
Assistant Weighbridge Manager
05.2015 - 12.2018
Job overview
- At all times, comply with the company's code of integrity and professional conduct
- Ensure targets for weighing compliance are achieved.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
SGS Kenya ltdGilgil
Computer operator weighing
08.2013 - 05.2015
Job overview
- Liaise with the general assistant to get the driver/transporter details to be fed on the computer
- Report to the Assistant Manager.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Performed data entry tasks, including updating customer information in databases.
- Implemented security measures to protect data from unauthorized access or modification.
- Ensured compliance with company policies regarding computer use and security procedures.
- Input data from multiple sources and output data to various forms of physical media.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Reviewed data for deficiencies or errors by correcting incompatibilities and checking output.
- Identified opportunities to reduce risks and decrease costs of services provided.
- Escalated failures to system and application programming staff for remediation.
- Monitored data inputs to manage and maintain accuracy.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
Splendor Properties Itd_ Real EstateNairobi
Property Manager
02.2013 - 05.2013
Job overview
- Sales and marketing of the company' properties online
- Customer service by ensuring that the client's interests are well addressed.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with clients to negotiate management and service contracts.
Ministry of Information and CommunicationNairobi
Field researcher and News writer
11.2011 - 04.2012
Job overview
- Mainly involved in news gathering and packaging of stories
- Liaised with the producer and other production crew members on the shots and notes to take for the news program for gazettement.
- Organized and conducted interviews with participants in remote areas.
- Prepared reports on findings from field research activities.
- Identified potential sources of primary data through online searches and library resources.
- Coordinated with stakeholders to ensure accuracy of collected information.
- Maintained accurate records of all fieldwork activities including notes, photographs, audio recordings.
- Verified accuracy of collected data prior to entering into a database system.
- Developed connections with public relations contacts, providing exemplary sources for news stories.
- Revised work to meet editorial approval or fit time or space requirements.
Education
RIGEL KENYANairobi
Masterclass ISO 9001:2015 Standards Certificate from Auditing of QMS Systems Based On ISO 9001:2015
01-2024
University Overview
RIGEL KENYANairobi
Masterclass ISO 9001:2015 Standards Certificate from Implementation of QMS Based On ISO 9001:2015
01-2024
University Overview
The Boma Training InstituteNairobi
Certification from Professional Mediation
12-2022
University Overview
MAIER CONSULTING LIMITEDRongo
Internal Auditors' Training Course from ISO/IEC 17020:2012 And ISO 19011:2018 Standards
07-2021
University Overview
MAIER CONSULTING LIMITEDRongo
Certificate from ISO/IEC 17020:2012 Implementation Course
05-2021
University Overview
University of Nairobi
Bachelor of Arts (BA) from Journalism and media studies
01.2012
University Overview
Institute of Advanced Technology (I.A.T)Nairobi
International Computer Driving License from Basic Concepts of IT, Word Processing,
05-2009
University Overview
Oyugi Ogango Girls Secondary
Kenya Certificate of secondary Education
01.2007
University Overview
The Mt. Kenya University Nairobi
Master of Science from Project Planning And Management
University Overview
Skills
- Wide experience in logistics and Transport Sector Management
- Computer and Library Information Science
- Twelve years experience in axle load enforcement and weighbridge operations
- Employee Motivation And Discipline
- Budget Tracking
- Office Coordination
- Health And Safety Compliance
- Workflow Optimization
- Group Facilitation And Presentations
- Work Delegation
- Meeting Scheduling
- Operational Planning
- Planning And Overseeing Program
- Work Schedule Development
- Individualized And Group Training
- Training And Mentoring
- Organizational Development
- Employee Performance Evaluations
- Strategic Planning Skill
- Customer Service Experience
- Customer Engagement
- Cross-Functional Collaboration
- Safety Oversight
- Standards And Protocols Compliance
- Customer Support Experience
- Staff Training
- Strategic Planning
- Customer Rapport
- Well trained on the code of integrity and professional conduct
- Good communication skills
- Confidence
- Team leadership
- Flexibility
- Problem solving
- Initiative
- Goal attainment
Personal Information
Personal Information
- Date of Birth: 06/11/87
- Nationality: Kenya
References
References
- Eng. Michael Achieng Ngala, Deputy Director (RACAM), Kenya National Highways Authority, Nairobi, 00100, 0722995891
- Eng. David Nduati, Director Project Development, Dolphin Africa Developments, Nairobi, 0710254254
- Beatrice Akoth Onamu, Lecturer, The Riara University, obeatrice@yahoo.com, 3357-40100, Kisumu
- Eng. George Ngugi, Operations Manager, Ebenezer Commercial Works Ltd, george.ngugi@ebenezercwltd.com, Nyumba Bora Building, Suite 1, 00100, 0722918821, Nairobi
Hobbies and Interests
Hobbies and Interests
- Communication and customer care
- Community service
- People empowerment
- Travelling
Languages
Luo
First Language
English
Proficient (C2)
C2
LuoakaniOgangoOyugiBomaItd_GilgilBusiaRongoRongoRongoRongoRongoKiswahili
Proficient (C2)
C2
Timeline
Assistant Manager
Ebenezer Commercial Works Limited
01.2019 - 12.2024
Assistant Weighbridge Manager
SGS Kenya ltd
05.2015 - 12.2018
Computer operator weighing
SGS Kenya ltd
08.2013 - 05.2015
Property Manager
Splendor Properties Itd_ Real Estate
02.2013 - 05.2013
Field researcher and News writer
Ministry of Information and Communication
11.2011 - 04.2012
RIGEL KENYA
Masterclass ISO 9001:2015 Standards Certificate from Auditing of QMS Systems Based On ISO 9001:2015
RIGEL KENYA
Masterclass ISO 9001:2015 Standards Certificate from Implementation of QMS Based On ISO 9001:2015
The Boma Training Institute
Certification from Professional Mediation
MAIER CONSULTING LIMITED
Internal Auditors' Training Course from ISO/IEC 17020:2012 And ISO 19011:2018 Standards
MAIER CONSULTING LIMITED
Certificate from ISO/IEC 17020:2012 Implementation Course
University of Nairobi
Bachelor of Arts (BA) from Journalism and media studies
Institute of Advanced Technology (I.A.T)
International Computer Driving License from Basic Concepts of IT, Word Processing,
Oyugi Ogango Girls Secondary
Kenya Certificate of secondary Education
The Mt. Kenya University
Master of Science from Project Planning And Management
Quote
Your time is limited, so don’t waste it living someone else’s life.
Software
Word Processing, Information Communication, Presentation, Databases, Spreadsheets'
Interests
Networking, Innovation and Performance
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