Isabella Bochaberi
CUSTOMER SERVICE ADMINISTRATOR
Nairobi
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Stock Controller
Baraka gas
Machakos
01.2022 - Current
- Determined and performed appropriate adjustments of authorized stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained effective team member communication.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered customer questions and provided detailed product information.
- Performed inventory counts and stocked merchandise.
Human Resources Assistant
Baraka gas
Machakos
10.2021 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Recruited and screened qualified potential employees.
- Converted employee status from temporary to permanent.
Office Administrator
Baraka Gas
Machakos
02.2020 - Current
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Produced high-quality communications for internal and external use.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reconciled account files and produced monthly reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow and readability.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Sales and Marketing Representative
Used shipping containers
Nairobi
02.2020 - 01.2021
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Identified and developed key operations and influencer relationships within targeted districts.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Built local sales and marketing plan for each targeted district within defined territory.
- Researched competitor marketing trends and prices using data analysis.
- Inventoried stock, placed product orders and verified receipts.
- Examined needs, wants and spending patterns of target audience.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
Secretary
Used shipping containers
Nairobi
02.2020 - 01.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Maintained daily report documents, memos and invoices.
- Reviewed and balanced daily bank deposits and deposit report.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Representative
Shree Ghanshyam limited
Nairobi
02.2019 - 01.2020
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Trained and mentored new sales representatives.
- Implemented brand marketing and sales campaigns.
Receptionist
Diamond plaza
Nairobi
12.2018 - 05.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for senior management team.
Customer Service Agent
Safaricom dealer shop
Nairobi
01.2018 - 10.2018
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
Education
Diploma - Business Administration And Management
Nairobi Institute of Business Studies
Nairobi,Kenya 09.2016 - 12.2018
Certificate - International Computer Driving Licence
Jaytech College
Nairobi, Kenya 01.2018 - 06.2018
Skills
Customer relationships
Product restocking
Proficient in Microsoft Office
Inventory audits
Inventory management
Stock management
Warehouse safety
Competitive analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Stock Controller
Baraka gas
01.2022 - Current
Human Resources Assistant
Baraka gas
10.2021 - Current
Office Administrator
Baraka Gas
02.2020 - Current
Sales and Marketing Representative
Used shipping containers
02.2020 - 01.2021
Secretary
Used shipping containers
02.2020 - 01.2021
Sales Representative
Shree Ghanshyam limited
02.2019 - 01.2020
Receptionist
Diamond plaza
12.2018 - 05.2019
Customer Service Agent
Safaricom dealer shop
01.2018 - 10.2018
Certificate - International Computer Driving Licence
Jaytech College
01.2018 - 06.2018
Diploma - Business Administration And Management
Nairobi Institute of Business Studies
09.2016 - 12.2018