ISAIAH KIPROTICH KIRWA
Summary
Personal Values
Honesty, Responsiveness, Hard work, Accountability, Diligence, integrity, Focus, Ambitiousness,
professionalism and Teamwork
Career Objectives
To build a dynamic career in an established organization that provides opportunities for personal
and professional growth, challenging position with management responsibilities based on job
performance.
Overview
15
15
years of professional experience
22
22
years of post-secondary education
Work History
Agent
02.2017
- INTERNATIONAL ELECTORAL BONDARIES AND COMMISSION (IEBC)
- I served as the, Electoral Commissioner at Eisero primary polling station) in the year 2017 general elections where I foresaw a credible, transparent and fair election.
Commissioner
STUDENTS ELECTORAL COMMISSIONER
03.2015
- I served as the Students Electoral, at University Of Eldoret (UOE),Main Campus in the year 2016 where I foresaw a credible, transparent and fair election
Tour Consultant
AT UNIVERSITY OF ELDORET, Safaris Limited
01.2021 - Current
- Was responsible for advising clients about suitable travel options in accordance with their needs,wants and capabilities
- In addition, they help them plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares
- Key Accountabilities
- Typical duties included are but not limited to:
- Duties and Responsibilities
- Research, explore and study different travel destination options
- Research destination and travel prices, customs, weather conditions, reviews etc
- Research and study clients’ specifications and wishes
- Suggest suitable travel options that best suite clients' needs
- Plan and organize travels
- Book tickets, reserve accommodation, organize rental transportation
- Inform clients and provide useful travel material such as guides, maps and event
- Programs
- Collect deposits and balances
- Offer and promote different services and offerings
- Keep learning about latest industry trends
- Attend webinars, conferences and other educational programs
- Build and maintain relationships with clients
- Tracks prepare reports
- University of Eldoret (UOE)H
- Lectures and assignments
- CATs and Exams
- Research
- Calvin Tours and
ON CHANGING OUR NATION
07.2012 - Current
- I was appointed as the rep Mentor for North Rift Chapter representative for this organization, and
- I together with other teams have attended several schools to mentor Students across the country
- This is a non-governmental organization that its major objective is to enhance Education based on best performances and championing for university students direct admissions across the country and beyond
- With the risks of drop outs and girls early pregnancy and illegal FGM in our country, we’ve been able to mobilize the pupils/students/youths across the country and organized mentorship programs that have been very vital in enabling curtail this menace
- I have managed to mentor and see more than 200 students join public universities with the help of my colleagues.
Tour Consultant
African Touch Safaris ltd
09.2008 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Conducted market research to investigate potential new travel destinations.
- Updated and maintained customer databases to increase customer retention.
- Followed up with customers to increase customer service with travel plans.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Generated reports on travel trends and customer feedback to inform business goals.
- Collaborated with colleagues to create and promote special travel packages.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Developed promotional materials for travel packages to market hot destinations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Helped customers with passport and visa applications.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Created promotional materials to increase visibility and attract larger market share.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Generated travel-related reports for clients to facilitate decision-making.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Senior Tour Consultant
ABANA SAFARIS COMPANY LIMITED
nairobi
05.2019 - 08.2020
- Sales and marketing
- Planning Tours
- Handling Cash :Receipting, Invoicing and Paymnets
- Doing presentations to outbound and inbound clients
- Conducting market research and negotiations
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Created promotional materials to increase visibility and attract larger market share.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Collaborated with colleagues to create and promote special travel packages.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Front office Officer FO manager
BREVAN HOTEL BOMET
09.2017 - 10.2018
- Months, and later as the overall supervisor
- Duties and Responsibilities:
- Overall reception work
- Doing presentations of the weekly reports to the manager
- Conducting daily office administrative duties
- Security issues
- Handling offs
- Acting manager in case managers are not around
- Performance appraisals
- Attending seminars and conferences
- Training new staff
- Handling customer complaints
- Planned Staff Tours and Team
- Buildings
WILDLIFE CLUB OF KENYA
06.2015 - 01.2016
- I was elected as the vice chair for this association and served for the whole academic year
- I alongside other officials were able to organize for moots both at the university level and at the national level where all other universities were invited for participations
- The membership for the association doubled during my tenure and participation was overwhelming.
Kenya
05.2015 - 01.2016
- ENK)
- I was appointed as the Campus representative for this organization, and I have attended several of their conferences across the country
- This is a non-governmental organization that its major objective is to enhance Education based on research and competency based economic presentations across the country and beyond
- With the risks of ethnic conflicts in our country, we’ve been able to mobilize the youths across the country and organized mentorship programs that have been very vital in enabling curtail this menace
- I helped in the organization of conferences and mentorship programs.
field researcher
HOME GROUND BAKARY LIMITED
01.2014 - 01.2016
- For 3 months , starting September 2018
- Duties and Responsibilities: Field Research
ELDORET INTERNATIONAL AIRPORT
08.2014 - 12.2014
- Eldoret International Airport for 4 months, holding the position of a Wildlife officer and Ground flight safety and research officer.
- Duties and Responsibilities:
- Research
- Doing presentations of the daily reports to the manager
- Conducting daily office administrative duties
THE KENYA RED
04.2013 - 01.2014
- CROSS, UOE CHAPTER
- I was elected as the vice chair of the Kenya Red Cross, UOE Chapter
- We organized Blood
- Donation exercises which were vital in helping the West Gate mall terror attack
- I, with other officials helped organize cancer walks from Eldoret to Kitale towns and also engaged in community work at the Kenya Red Cross Headquarters at Eldoret.
UOE STUDENTS ASSOCIATION OF UNIVERSITY O ELDORET
01.2013 - 01.2014
- Making new friends and interacting Swimming Public speaking Driving and Riding Singing
- LEADERSHIP ROLES AND RESPONSIBILITIES, I was duly elected as the CLASS RPRESENTATIVE for CLASS OF 2016 Tourism and
- Hospitality class and diligently served for the whole academic year
- My leadership was exemplary; transparent and accountable
- I was able to enhance team work and cohesion among students which saw our school compete all the way to graduation.2 of our students were able to go outside Kenya for a moot court competition where they were crowned the African
- Champions.7 of them performed excellently through team spirit and attained first class honors.
Education
Masters of Tourism Management Programme -
UNIVERSITY OF ELDORET (UOE)
02.2021 - 05.2023
MBA - Tours And Travel Management
UNIVERSITY OF ELDORET (UOE)
ELDORET 04.2012 - 05.2016
HIGHER DIPLOMA - HUMAN RESOURSE MANAGEMENT
ELDORET TECHNICAL TRAINING INSTITUTE
01.2020 - 05.2022
High School Diploma -
SAMOEI BOYS HIGH SCHOOL
NANADI HILLS 01.2006 - 11.2010
KCPE - KCPE
EISERO PRIMARY SCHOOL
NANDI COUNTY 01.1997 - 11.2005
Skills
Licenseundefined
Additional Information
- NAME:
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Masters of Tourism Management Programme -
UNIVERSITY OF ELDORET (UOE)
02.2021 - 05.2023
Tour Consultant
AT UNIVERSITY OF ELDORET, Safaris Limited
01.2021 - Current
HIGHER DIPLOMA - HUMAN RESOURSE MANAGEMENT
ELDORET TECHNICAL TRAINING INSTITUTE
01.2020 - 05.2022
Senior Tour Consultant
ABANA SAFARIS COMPANY LIMITED
05.2019 - 08.2020
Front office Officer FO manager
BREVAN HOTEL BOMET
09.2017 - 10.2018
Agent
02.2017
WILDLIFE CLUB OF KENYA
06.2015 - 01.2016
Kenya
05.2015 - 01.2016
Commissioner
STUDENTS ELECTORAL COMMISSIONER
03.2015
ELDORET INTERNATIONAL AIRPORT
08.2014 - 12.2014
field researcher
HOME GROUND BAKARY LIMITED
01.2014 - 01.2016
THE KENYA RED
04.2013 - 01.2014
UOE STUDENTS ASSOCIATION OF UNIVERSITY O ELDORET
01.2013 - 01.2014
ON CHANGING OUR NATION
07.2012 - Current
MBA - Tours And Travel Management
UNIVERSITY OF ELDORET (UOE)
04.2012 - 05.2016
Tour Consultant
African Touch Safaris ltd
09.2008 - Current
High School Diploma -
SAMOEI BOYS HIGH SCHOOL
01.2006 - 11.2010
KCPE - KCPE
EISERO PRIMARY SCHOOL
01.1997 - 11.2005
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA