Isaiah Omondi
Kajiado,30
Summary
To work in a progressive and growth-oriented manner in industry and organization immensely contributing to the realization of their vision and objectives, To gain a respected professional designation in any organization upholding standards of ethical responsibility.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
Work History
Cleaning Supervisor
Royal Touch Cleaning Services
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
Customer Service Representative
Urban Sparkel
2023.12 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Human Resource Intern
Leste Technologies
2021.01 - 2023.01
- Assisting with posting job advertisements on company platforms and job boards
- Maintaining employee records and ensuring their confidentiality
- Supporting the organization of team-building activities and company events
- Coordinating training sessions or workshops for employees
- Supporting the enforcement of company policies and procedures
Gas supplier
MaxBrand
2018.01 - 2020.12
- Ensure timely and efficient delivery of gas cylinder to customers
- Monitor inventory levels and replenish stock to avoid shortages
- Address customer inquiries and concern promptly and professionally
- Assist customers in setting up gas connections and troubleshoot minor issues when needed
- Stay up to date on industry regulations and licensing requirements
Education
Human Resource Management - undefined
Zitech University
2021.08 - 2023.05
Kenya Certificate of Secondary Education - undefined
Hiambu Boys Secondary School
2016.08 - 2020.05
Kenya Certificate of Primary Education - undefined
Huruma Primary School
Ngong 2016.08 - 2020.05
Skills
Reliable and dependable
Hardworking
Detail oriented
Adoptable and flexible
Self-motivated
Team player
Personal Information
- Date of Birth: 07/09/94
- Nationality: Kenyan
Timeline
Customer Service Representative
Urban Sparkel
2023.12 - Current
Human Resource Management - undefined
Zitech University
2021.08 - 2023.05
Human Resource Intern
Leste Technologies
2021.01 - 2023.01
Gas supplier
MaxBrand
2018.01 - 2020.12
Kenya Certificate of Secondary Education - undefined
Hiambu Boys Secondary School
2016.08 - 2020.05
Kenya Certificate of Primary Education - undefined
Huruma Primary School
2016.08 - 2020.05
Cleaning Supervisor
Royal Touch Cleaning Services