Summary
Overview
Work History
Education
Skills
Websites
References
Interests
Software
Linkedin profile: Https://www.linkedin.com/in/isabella-jackson-2416b5225
Timeline
Generic

Isabella Chepkorir

Nairobi

Summary

Strategic and empathetic professional with extensive experience in client relationship and account management, skilled in leading client-facing initiatives and serving as a vital liaison between clients and internal teams. Expertise in identifying and implementing tailored solutions that enhance the client experience and boost account performance. Proven ability to manage diverse project portfolios while effectively prioritizing tasks and utilizing technical proficiency in CRM software and the Microsoft Office Suite to maintain accurate records and ensure seamless operational workflows.

Overview

4
4
years of professional experience

Work History

Branch Manager/ Customer Experience Advocate

AA Kenya PLC
09.2023 - Current
  • Key Responsibilities
  • 1. Marketing and Outreach:
  • Assist in developing and implementing sales strategies to attract new clients.
  • Represent the driving school at local events, expos, and community outreach programs.
  • 2. Student Enrollment:
  • Promote the driving school’s programs to potential clients.
  • Provide detailed information on course offerings, schedules, pricing, and requirements.
  • Follow up on inquiries through calls, emails, or in-person visits to close enrollment deals.
  • 3. Upselling and Cross-Selling: Recommend additional services, such as advanced driving courses or personalized lessons.
  • 4. Sales Reporting: Track daily sales activities, maintain accurate records, and prepare periodic sales reports.
  • 5. Client Interaction:
  • Serve as the first point of contact for students, potential clients and their families.
  • Handle inquiries, complaints, and requests in a professional and timely manner.
  • 6. Administrative Support:
  • Assist students with registration, payment processing, and documentation requirements.
  • Schedule driving lessons and communicate schedules effectively with instructors and clients.
  • 7. Customer Relationship Management:
  • Maintain positive relationships with current and past students to encourage referrals.
  • Gather and respond to feedback to improve services.
  • 8. Problem Resolution: Address concerns related to lessons, instructors, or any other issues, ensuring customer satisfaction.

Account Manager

Fiverr
01.2022 - 01.2024
  • Key Responsibilities.
  • Client Relationship Management: Served as the primary point of contact for clients, building and maintaining strong relationships to ensure satisfaction and long-term retention.
  • Project Coordination: Managed the full project lifecycle, coordinating all tasks and communications between clients and freelancers to ensure timely and on-budget delivery.
  • Proactive Problem-Solving: Identified and resolved client issues and concerns related to projects, timelines, or freelancers, ensuring a positive client experience.
  • Talent Sourcing & Vetting: Sourced and vetted top-tier freelance talent on the Fiverr platform, matching specific client needs with qualified professionals.
  • Sales & Account Growth: Promoted additional services and recommended tailored solutions to clients, contributing to account expansion and increased revenue.
  • Administrative Support: Oversaw all aspects of account administration, including managing payments, maintaining detailed client records, and scheduling project milestones.
  • Performance Reporting: Tracked key project metrics and prepared comprehensive reports on account performance f

Education

Bachelor - Agricultural & Biosystems Engineering

JKUAT
01.2022

KCSE - undefined

Sosiot Girls High school
01.2016

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

Websites

References

Kelly, Simba, Branch Manager, kellysimba@aakenya.co.ke, +254720565822, AA Kenya PLC, Gilgil

Interests

Customer Service

Software

CRM

Linkedin profile: Https://www.linkedin.com/in/isabella-jackson-2416b5225

https://www.linkedin.com/in/isabella-jackson-2416b5225


Timeline

Branch Manager/ Customer Experience Advocate

AA Kenya PLC
09.2023 - Current

Account Manager

Fiverr
01.2022 - 01.2024

KCSE - undefined

Sosiot Girls High school

Bachelor - Agricultural & Biosystems Engineering

JKUAT

Similar Profiles

CREATE PROFILE
Isabella Chepkorir