Summary
Accomplishments
Skills
Work History
Education
Overview
Generic

Michaela Gomez-Tijerina

Edinburg

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skilled Back of House Trainer with relevant experience in restaurant management, staff training, and operations. Strengths include effective communication, leadership skills, problem-solving abilities, and knowledge of food safety regulations. Have made significant impact by improving operational efficiency and staff performance through comprehensive training programs in previous roles. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Accomplishments

Developed and coached management and hourly staff, integrating company systems into their development.

Managed and improved store profit and performance.

Created leads and increased other revenue sources, contributing to quarterly sales increases, and job development in the community.

Proactively identified and cultivated new revenue streams, leading to consistent quarterly sales increases, and surpassing performance targets.

Demonstrated strong problem-solving abilities and effective time management, balancing multiple tasks to meet customer demand, and ensure timely service.

Exhibited a strong commitment to teamwork, seamlessly collaborating with colleagues, while excelling in individual responsibilities.

Open to taking control of challenging situations, consistently exceeding expectations through a strong commitment to workload, and organizational excellence.

Skills

  • Food preparation
  • Kitchen management
  • Inventory control
  • Customer service
  • Team leadership
  • Quality assurance
  • Efficiency optimization
  • Effective communication
  • Problem solving

Work History

Back-of-house Trainer/ Food Prep

Chipotle
Pharr
06.2023 - Current
  • Performed all core food preparation tasks including accurate recipe execution, marinating, seasoning, chopping, and maintaining prep line efficiency.
  • Prepared hot and cold menu items daily based on projected demand, ensuring consistency, portion control, and timely service.
  • Maintained a clean, safe, and organized work area in accordance with food safety and sanitation protocols.
  • Trained and mentored new team members on station-specific duties, tools, and kitchen workflows to meet company standards.
  • Educated new hires on food safety, quality control, and cleanliness procedures to support compliance and customer satisfaction.
  • Provided daily guidance to back-of-house staff, adjusting routines and output to meet changing operational needs.
  • Reinforced sanitation protocols and actively redirected team behaviors to maintain efficiency and kitchen readiness during peak hours.

General Manager

Dominos Pizza
Mcallen
09.2018 - 01.2021
  • Responsible for hiring and developing a training program for each employee
  • Posting schedules, progress reports, and company expectations
  • Responsible for inventory, cash deposits, and sales reports
  • Administrative responsibilities/onboarding and offboarding employees
  • Coordinated developmental training for employees and leadership
  • Adhered to all food safety regulations

Education

Associate of Science - Interdisciplinary Studies

South Texas College
Mcallen, Texas

Master of Business Administration - Human Resource Management

University of Texas Rio Grande Valley
Edinburg, Texas

Bachelor of Applied Science - Organizational Leadership

South Texas College
Mcallen, Texas

Overview

7
7
years of professional experience
Michaela Gomez-Tijerina