Web development
ISAAC OKUMBE
IT Support & Field Officer.
Nairobi
Summary
Results-driven Field Supervisor versed in site management and performance optimization. Highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
Work History
Field Service Technician
Alamora Furnitures
06.2023 - Current
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Assisted in the development of departmental goals aligned with company objectives while maintaining focus on safety protocols.
Security Officer
Gonda Security
01.2023 - 05.2023
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Education
Bachelor of Science - Information Technology
Machakos University
Machakos, Machakos District, Kenya 04.2001 -
High School Diploma -
Shandiche Secondary School
Malava, Kenya 04.2001 -
Skills
- Customer Service
- Emergency Response
- Device Installation
- Fault diagnosis
- Data entry
- Private Tutoring
Software
Basic python programming
Brainstorming, Socialisation
BRAINSTORMING
When I need to come up with creative ideas, I often use mind mapping because it helps me visualize connections between concepts. I find that this technique sparks more innovative ideas compared to linear note-taking. During a project at Alamora Furniture, we held brainstorming sessions to gather everyone's ideas anonymously. This lead to a breakthrough idea that significantly improved our product design. I have learnt that the key to effective brainstorming is creating an open , non-judgemental environment where everyone feels comfortable sharing ideas.
SOCIALIZATION
I love attending local community events and participating in volunteer work. These activities have allowed me to meet people with similar interests and values. Socializing has been crucial in building a strong support network of friends and colleagues. These relationships have provided me with emotional support and professional opportunities.
Timeline
Field Service Technician
Alamora Furnitures
06.2023 - Current
Security Officer
Gonda Security
01.2023 - 05.2023
Bachelor of Science - Information Technology
Machakos University
04.2001 -
High School Diploma -
Shandiche Secondary School
04.2001 -
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