Isaac Njoka

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Established team priorities, maintained schedules and monitored performance.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Resolved problems, improved operations and provided exceptional service.

• Oversaw increased revenue collection from 400million per month to over 1.5billion in financial year 2023/2024. This is attributed to direct engagement with KPLC whereby the later had imported power from Ethiopia for six months without declaring to customs.
• Successfully neutralised KNTC brokers who had hoodwinked taxpayers in Moyale to misuse exemption regime by fictitiously changing cargo ownership to KNTC brokers with exemptions at Moyale OSBP, a direct contravention of section 24 of EACCMA, 2004. This saved the Government an average of 50million per month, taxes which the KNTC brokers would have pocketed
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient completion of tasks.
• Defined clear revenue targets and objectives and communicated to other team members.
• Set aggressive targets for employees to drive KRA success and strengthen motivation.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Enforced KRA policies consistently while handling disciplinary actions when necessary with fairness and respect.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Took leadership in spearheading physical sighting and verification of all cargo under customs warehouse classifying the same under cargo for Auction, destruction, Cargo under investigation/court cases, and cargo to be gazetted.
• As the Head of Container terminal I spearheaded Cargo Clearance under port and achieved average of 400 Teus daily leading to lowest container population in the port as reported by KPA of around 14500Teus.
• As the Head of Manifest Unit, spearheaded 100% online business transaction in manifest section through lotus and upload of amendments document in Mms with prompt customer feedback, serialisation of issues as received, proper maintenance of records and an external hard disk back up for all manifest correspondences in light of Covid-19.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Improved document accuracy, conducting thorough quality checks to ensure scans were clear and complete.
• Gathered, sorted and scanned documents to enter into computer system.
• Maintained high accuracy levels with thorough quality checks on scanned documents.
• Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
• Operationalized use of iSCAN at the Regional Command center
• Conducted oversight on image analysis in iSCAN
• Training of Image analysts.
• Report on all incidents in iSCAN and proposed Solution

• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Provided front leadership in the entire cargo scanning at the Port of Mombasa.
• Profiled high risk container for scan as received from informants and other stakeholders.
• Oversaw document scanning and checking in container details in the image processing system.
• Safeguarded scanners for continuous, uninterrupted operation through innovative designs and primary trouble shooting.
• Lead Image Analyst and preparing and sending scanning reports.
• Trained staff members on new dynamics in cargo scanning, analysis and operation.
• Ensured proper relationships with clients who use the port.

• Consistently met or exceeded performance metrics, showcasing dedication to high-quality work output.
• Managed multiple tasks simultaneously while maintaining focus on deadlines and deliverables.
• Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
• Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
• Generation of Certificate of exports.
• Allocation of verification files to verification officers.
• Responsible for revenue collection and joint verification with Uganda revenue authority.
• Responsible for daily and monthly revenue reports

• Responsible for revenue collection.
• Sighting and verification of trucks.
• Revenue reports and Border surveillance and patrols
• Effectively communicated with cross-functional teams on project updates, timeline adjustments, or other relevant information pertaining to bond-related tasks.
• Optimized bonding processes to ensure strong, reliable connections between materials.
• Collaborated closely with team members for smooth operations in a fast-paced environment.

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• Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
• Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Organized and finalized loan applications for underwriter review.