Isaac Mwaura
Nairobi
Summary
Personable professional versed in customer service, security and passenger assistance. Outgoing professional with strong conflict resolution skills and excellent knowledge of local roads. Highly skilled in navigating diverse routes with an emphasis on safety and time efficiency. Experience includes operating a wide range of vehicles, from luxury sedans to large shuttles, ensuring passenger comfort and adherence to schedules. Possess strong communication skills for effective interaction with passengers, coupled with the ability to quickly adapt to changing conditions and resolve issues proactively. Contributed to increased customer satisfaction through exceptional service and reliability in previous roles.
Overview
12
12
years of professional experience
Work History
Sales Manager/Account Supervisor
Enviroserve Kenya LTD
Nairobi, Kenya
07.2017 - Current
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Supported sales team members to drive growth and development.
Chauffeur/Assistant
Interswitch Kenya Limited
Nairobi, Kenya
01.2015 - 06.2017
- Drive the CEO to and from work.
- Driving the CEO to his daily engagements outside the office.
- Planning CEO logistics dictated by his diary.
- Airport transfer for the company's group CEO and other company executives.
- Assist in other company errands where the CEO was absent.
- Proper representation of the company in high-profile engagements.
- CEO confidant.
Chauffeur/Assistant
Drum-Cussac
Nairobi, Kenya
09.2013 - 12.2014
- Airport transfers for company executives.
- In charge of staff support.
- Handling monthly expenses in the absence of executives, e.g., house rent, car lease payment, and shopping.
- Liaison with local contacts.
- Fixing it.
Chauffeur
EU election observation mission
Nairobi, Kenya
04.2013 - 08.2013
- Drive EU observers covering lower eastern Kenya, Northern Kenya, and Central Kenya.
- Ensuring vehicle and occupants' safety on the road and in the field.
- Advance recon for the observation team.
- Interpretation for Observers and Locals.
- Advice on logistics, route plans, accommodation, and security.
Education
High School Diploma -
Friends School Kamusinga
Bungoma County11-2000
Skills
- Daily logging
- Punctual and reliable
- Map reading
- Strategic planning
- Clean driving record
- Passenger transportation
- Delivery pickup
- Verbal and written communication
- Safety protocols
- Driving in adverse conditions
- Time management
- GPS and route planning
- Passenger assistance
- Basic vehicle repairs
- Valid Driver's license
- Route determination
- Problem-solving
Affiliations
- I am incharge of a football team that plays in the Kenyan second tier league.
- Am passionate about creative arts. I have taught kids with challenges perform in skits and boost their confidence
- I am also a performing entertainer during my free time.
Timeline
Sales Manager/Account Supervisor
Enviroserve Kenya LTD
07.2017 - Current
Chauffeur/Assistant
Interswitch Kenya Limited
01.2015 - 06.2017
Chauffeur/Assistant
Drum-Cussac
09.2013 - 12.2014
Chauffeur
EU election observation mission
04.2013 - 08.2013
High School Diploma -
Friends School Kamusinga
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