Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isaac Ali

Nairobi

Summary

Dynamic customer service professional with extensive experience at Safaricom PLC, excelling in conflict resolution and CRM management. Proven track record of enhancing customer engagement and efficiently resolving complaints, contributing to improved customer satisfaction. Adept at leveraging product knowledge to drive sales and support marketing initiatives.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer Service Executive

Safaricom PLC
Nairobi
04.2025 - Current
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through efficient problem-solving techniques.
  • Managed customer accounts using Safaricom's CRM system effectively.

Branch Operations Manager

Superiorfone Communication Limited
Nairobi
04.2022 - 03.2025
  • Managed daily branch operations and ensured compliance with company policies.
  • Coordinated team schedules and facilitated effective communication among staff.
  • Oversaw inventory management to maintain optimal stock levels and reduce waste.

Retail Sales Associate

Superiorfone Communication Limited
Nairobi
05.2019 - 03.2022
  • Assisted customers with product selection and inquiries in a fast-paced retail environment.
  • Maintained store cleanliness and organization to enhance customer shopping experience.
  • Operated point-of-sale systems accurately for efficient transaction processing.

Accounts Assistant

Lightening Bolt
Nairobi
06.2018 - 03.2019
  • Processed invoices and managed payment schedules for vendor accounts.
  • Assisted in preparing financial reports and monthly reconciliations.
  • Maintained accurate records in accounting software for data integrity.

Education

Mwangea Secondary School
Voi, Kenya

Skills

  • Customer service
  • CRM management
  • Product knowledge
  • Conflict resolution
  • Account management
  • Marketing support
  • Effective communication
  • Problem solving
  • Attention to detail
  • Customer engagement
  • Complaint handling
  • Issue escalation
  • Technical support

References

References available upon request.

Timeline

Customer Service Executive

Safaricom PLC
04.2025 - Current

Branch Operations Manager

Superiorfone Communication Limited
04.2022 - 03.2025

Retail Sales Associate

Superiorfone Communication Limited
05.2019 - 03.2022

Accounts Assistant

Lightening Bolt
06.2018 - 03.2019

Mwangea Secondary School
Isaac Ali