Adobe Creative Suite (Illustrator, Indesign, Photoshop, Premiere, Acrobat)
Hi, I’m
IREEN KAGENDO MUKOMUGAA
HUMAN RESOURCES/COMMUNICATIONS
Nairobi
Summary
/ Nairobi, Kenya
HUMAN RESOURCES | COMMUNICATIONS | PUBLIC RELATIONS
Experienced HR professional with a proven record in HR management, administration, and education. Skilled in
implementing HR strategies to improve performance and enhance employee engagement. Expertise in recruitment,
employee relations, and performance management, with strong knowledge of compliance and ethics. Excellent
communicator with interpersonal skills that support collaboration across all levels. Holds a Diploma in HR Management
and training in teaching and journalism, recognized for problem-solving and operational efficiency.
Overview
19
years of professional experience
10
years of post-secondary education
Work History
The SACCO Societies Regulatory Authority
Senior Assistant Human Capital and Administration Officer
02.2021 - Current
Job overview
- Spearheaded adoption of performance management software, enhancing accuracy and efficiency of performance tracking.
- Implemented metrics-driven performance management systems that encouraged employee growth while aligning individual goals with organizational objectives.
- Coordinated training programs, improving staff productivity and skills by 20%
- Led HR policy development, through employee engagement initiatives
- Ensured compliance with labor laws and company policies, maintaining an error rate below 5% with regular audits and training
The SACCO Societies Regulatory Authority
Human Capital Assistant
03.2017 - 01.2021
Job overview
- Enhanced candidate placement success by 40% through improved interview scheduling and selection processes
- Coordinated staff training programs, ensuring 100% compliance with training targets
- Improved HR data retrieval efficiency by 30% by maintaining accurate records and databases
- Coordinated health and safety training, reducing workplace incidents by 25% through proactive risk management
- Utilized data processing software for efficient handling of large data and paperwork.
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
The SACCO Societies Regulatory Authority
Administrative Assistant
01.2014 - 02.2017
Job overview
- Implemented an efficient filing system, reducing document retrieval time by 50%
- Coordinated meetings and schedules, improving team collaboration and productivity
- Supported company events, enhancing employee engagement and morale.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
The SACCO Societies Regulatory Authority
Communications Assistant
11.2011 - 12.2013
Job overview
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- I conducted media monitoring, providing insights to shape public relations strategies
- Managed internal communications and developed newsletters, promoting employee engagement
- Produced press releases and marketing materials, strengthening the organization’s communications efforts.
The SACCO Societies Regulatory Authority
Customer Care Assistant
01.2011 - 10.2011
Job overview
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Continuously updated personal knowledge of industry trends and best practices for optimal customer support provision.
- Improved customer retention rates with exceptional service and personalized attention to client needs.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Karumasi Consultancy
Research Assistant, Chairman, Board of Directors
08.2010 - 12.2010
Job overview
- Organized board meetings and prepared agendas, ensuring the Chairman was well-prepared
- Produced detailed reports and presentations, supporting informed decision-making
- Coordinated logistics for board meetings, ensuring smooth operations
- Assisted in drafting policy proposals based on research findings, contributing to strategic initiatives.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Kenya Times Newspaper
News Reporter
01.2009 - 03.2010
Job overview
- Researched and pitched investigative news stories, achieving a 95% publication accuracy rate
- Conducted interviews and field reporting, delivering timely and accurate news coverage
- Collaborated with editors to enhance story presentation and reader engagement
- Delivered high-profile reports and covered breaking news events under tight deadlines.
Jisaidie Development Network
Office Administrator
01.2008 - 12.2008
Job overview
- Streamlined office operations, improving workflow efficiency and compliance with company policies
- Managed communications, scheduling, and recordkeeping, supporting office productivity
- Assisted in payroll preparation, ensuring timely and accurate staff payments
- Managed office supplies and inventory, maintaining operational efficiency.
Athwana High School
English Teacher
07.2006 - 12.2006
Job overview
- Developed lesson plans and delivered effective instruction, enhancing student learning outcomes
- Managed classroom activities, ensuring a positive and productive learning environment
- Provided individualized support to students, improving academic performance
- Maintained progress records, tracking student development and achievement.
Education
College of Human Resource ManagementNairobi
Diploma from Human Resource Management
05.2024 - Current
University Overview
- Professional Development: Human Resource Management
Kenya Polytechnic University CollegeNairobi
Diploma from Journalism and Public Relations
01.2008 - 03.2010
Nairobi Institute of Business Studies
Diploma from Mass Communications and Public Relations
09.2004 - 03.2006
Udemy Online Online
Certificate from Strategic Human Resource Management
05.2016 - 05.2016
Alison CoursesNairobi
Diploma from Human Resources
01.2015 - 05.2015
Skills
- HR Strategy & Employee Engagement
- Recruitment & Performance Management
- Communication & Problem-Solving
- Office Administration
- Compliance & Employee Relations
- Training & Development
- Microsoft Office Suite
- Human Resource Information Systems
- Performance Management Software
- Adobe Creative Suite(Indesign, Illustrator,Premiere)
- Microsoft Navision and Business 365 ERP
- Google Workspace
- Global HR experience
Accomplishments
- Customer Relationship Management, 2014, Performance Management & Appraisals, 2014, Customer Service
- Management, 2017, Managing Tendering Process, 2014, Disaster Management, 2014, Team work and Change Leadership
- Development, 2014, Gender and Disability Mainstreaming, 2014, Trainer of Trainers - Disability Mainstreaming, 2015
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Business Dynamics 365
Microsoft Office Suites
HR Information Systems (HRIS)
QuickBooks Payroll
Microsoft Teams
Trello
Slack
DocuSign
Google Drive
OneDrive
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Swahili
Bilingual or Proficient (C2)
Timeline
College of Human Resource Management
Diploma from Human Resource Management
05.2024 - Current
Senior Assistant Human Capital and Administration Officer
The SACCO Societies Regulatory Authority
02.2021 - Current
Human Capital Assistant
The SACCO Societies Regulatory Authority
03.2017 - 01.2021
Udemy Online
Certificate from Strategic Human Resource Management
05.2016 - 05.2016
Alison Courses
Diploma from Human Resources
01.2015 - 05.2015
Administrative Assistant
The SACCO Societies Regulatory Authority
01.2014 - 02.2017
Communications Assistant
The SACCO Societies Regulatory Authority
11.2011 - 12.2013
Customer Care Assistant
The SACCO Societies Regulatory Authority
01.2011 - 10.2011
Research Assistant, Chairman, Board of Directors
Karumasi Consultancy
08.2010 - 12.2010
News Reporter
Kenya Times Newspaper
01.2009 - 03.2010
Kenya Polytechnic University College
Diploma from Journalism and Public Relations
01.2008 - 03.2010
Office Administrator
Jisaidie Development Network
01.2008 - 12.2008
English Teacher
Athwana High School
07.2006 - 12.2006
Nairobi Institute of Business Studies
Diploma from Mass Communications and Public Relations
09.2004 - 03.2006
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