IRENE WANJIRU KINYANJUI
Kikuyu
Summary
With over 10 years’ experience in procurement, administrative support, data entry, and customer service. Skilled in vendor management, inventory tracking, and invoice processing, with strong communication and organizational abilities. Adept at using digital tools to streamline operations, support teams remotely, and deliver high-quality results on time.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Manager
BULWARK INDUSTRIES
06.2025 - 12.2025
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Conducted comprehensive market research to identify new opportunities and trends.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Expanded market share by identifying and penetrating untapped markets.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Procurement Assistant /Car Driver
Kikuyu Water and Sewerage Company
01.2009 - 05.2025
- Created and managed purchase orders ensuring accurate details, quantities, and delivery timelines.
- Coordinated with suppliers to obtain quotes, negotiate prices, and maintain strong vendor relationships.
- Handled data entry and records management, including invoices, delivery notes, and purchase order tracking.
- Conducted market research to compare pricing options and identify cost-effective suppliers.
- Assisted in bid evaluation and contract management, ensuring compliance with regulations and company policies.
- Monitored inventory levels to prevent shortages and supported internal departments with procurement needs.
- Verified invoices for accuracy, resolving discrepancies to ensure smooth payments.
- Provided administrative support and communication between departments and external stakeholders.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Attended industry events and conventions to expain sales opportunities.
- Built and maintained professional relationships with clients and co-workers.
- Maintained accurate records of purchase orders, invoices, and inventory levels, supporting smooth business operations and effective financial management.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Obtained signatures from customers upon delivery of goods.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Minimized liability by consistently following road rules when driving.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Diploma - Purchasing And Supplies Management
Kenya Institute of Management (KIM)
Nairobi 01.2021
High School Diploma - Waste Water And Sanitation Engineering
Kenya Water Institute
Nairobi 12.2012
High School Diploma - Business Management
Kenya Institute of Management
Nairobi 08.2010
Skills
Data Entry & Records Management
defensive driving with a B2 DRIVING LICENCE
- Valid Driver's license
- Clean driving record
- Safe driving practices
- Traffic law observation
- Safety management
- Route planning
- Vehicle maintenance
- Navigational systems and GPS
- Transportation
- Passenger transportation
Customer Service (Email & Chat Support)
Procurement & Vendor Coordination
Invoice Verification & Order Tracking
Market & Product Research
Document Preparation & Compliance Management
Microsoft Office (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Drive)
Project Management Tools (Trello, Asana, ClickUp)
Solution selling
Operations
Sales forecasting
Sales process
Sales operations
Account management
Key account management
Sales tracking
Salesforce
Staff management
Sales team training
Empowers high-performing sales teams
Certification
- Google Workspace Fundamentals
- Customer Service Basics
- Virtual Assistant Skills Training
References
Jane Ngochi
Managing Director
kikuyu water and Sewerage Company
+254728365022
Stephen Mwangi
Procurement officer
Kikuyu water and Sewerage Company
+254723172467
Timeline
Sales Manager
BULWARK INDUSTRIES
06.2025 - 12.2025
Procurement Assistant /Car Driver
Kikuyu Water and Sewerage Company
01.2009 - 05.2025
Diploma - Purchasing And Supplies Management
Kenya Institute of Management (KIM)
High School Diploma - Waste Water And Sanitation Engineering
Kenya Water Institute
High School Diploma - Business Management
Kenya Institute of Management