Dedicated and results-driven professional with over 5 years of experience in customer care and insurance services. Proven expertise in customer service, issue resolution, insurance sales, and underwriting. A strong communicator with a demonstrated ability to build and maintain customer relationships, contribute to revenue growth, and support operational success. Certified in insurance (COP), with a valid B2 driving license. Passionate about continuous learning, innovation, and professional development in dynamic and fast-paced environments.
To secure a challenging position in a reputable organization where I can leverage my skills in customer service, financial advising, underwriting, and insurance sales to support strategic objectives. Eager to grow professionally and contribute meaningfully to organizational success while delivering exceptional client experiences.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Data collection
Data processing
Active listening
Product knowledge
Problem-solving
Complaint resolution
Time management
Call management
Customer relations
Data verification
www.linkedin.com/in/irene-kiarie-a05955356
Zoho Books
Google Workspace
Microsoft Packages
Avaya and call management softwares