Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Interests
Affiliations
LINKEDIN PROFILE
Software
Timeline
Generic

IRENE WANJIRU KIARIE

CUSTOMER SERVICE REPRESENTATIVE
Githunguri

Summary

Dedicated and results-driven professional with over 5 years of experience in customer care and insurance services. Proven expertise in customer service, issue resolution, insurance sales, and underwriting. A strong communicator with a demonstrated ability to build and maintain customer relationships, contribute to revenue growth, and support operational success. Certified in insurance (COP), with a valid B2 driving license. Passionate about continuous learning, innovation, and professional development in dynamic and fast-paced environments.

To secure a challenging position in a reputable organization where I can leverage my skills in customer service, financial advising, underwriting, and insurance sales to support strategic objectives. Eager to grow professionally and contribute meaningfully to organizational success while delivering exceptional client experiences.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Data Entry Specialist (Freelance)

03.2025 - Current
  • Updating monthly sales receipts and expense records using Zoho Books.
  • Ensuring accuracy of entries and maintaining correct running balances for financial tracking.
  • Verifying and reconciling transaction details for timely reporting.
  • Supporting small business bookkeeping tasks with a focus on data accuracy and accountability.

Airtel Money Customer Care Representative (Airtel Kenya client)

ISON BPO LTD
01.2017 - 01.2022
  • Provided timely responses to customer inquiries regarding Airtel products and services.
  • Resolved customer complaints and ensured customer satisfaction.
  • Documented and escalated service issues as necessary.
  • Guided customers through basic troubleshooting and Airtel Money self-care services.
  • Managed Airtel Money customer accounts and handled transaction-related concerns.

Financial Advisor

CIC INSURANCE COMPANY
01.2015 - 01.2016
  • Promoted and sold life and general insurance products.
  • Educated clients on available insurance solutions tailored to their needs.
  • Delivered ongoing customer service and relationship management.
  • Managed and serviced orphan clients within the company.

UNDERWRITER

ACAM'S INSURANCE AGENCY
01.2014 - 01.2015
  • Marketed and sold both life and general insurance products.
  • Registered clients in insurance company systems.
  • Handled delivery of policy documents and receipts.
  • Monitored renewals and premium payment notifications.
  • Provided in-office customer support and advisory services.

Education

Diploma - Business Administration and Management

Zetech University
Nairobi
12-2026

Diploma - Insurance AIIK

College of Insurance
12-2014

Certificate of Proficiency -

Collage of Insurance
12-2013

Kenya Certificate of Secondary Education -

Ngarariga Girls High School
12-2011

Kenya Certificate of Primary Education -

Matuguta Primary School Githunguri
12-2006

Skills

Data collection

Data processing

Active listening

Product knowledge

Problem-solving

Complaint resolution

Time management

Call management

Customer relations

Data verification

Certification

Driving License

References

  • Joseph, Jamwaka, Examinations Secretary, jjamwaka@coi.ac.ke, +254 722 353 719, College of Insurance
  • Catherine, Wangari, Managing Director, catwangari@gmail.com, +254 721 661 142, ACAM'S Insurance Agency
  • Abel, Matoke, Lecturer, abematoke@coi.ac.ke, +254 722 997 116, College of Insurance

Interests

Continuous Learning and Professional Development, Industry Networking and Community Involvement

Affiliations

Insurance Authority of Kenya

LINKEDIN PROFILE

www.linkedin.com/in/irene-kiarie-a05955356

Software

Zoho Books

Google Workspace

Microsoft Packages

Avaya and call management softwares

Timeline

Data Entry Specialist (Freelance)

03.2025 - Current

Airtel Money Customer Care Representative (Airtel Kenya client)

ISON BPO LTD
01.2017 - 01.2022

Financial Advisor

CIC INSURANCE COMPANY
01.2015 - 01.2016

UNDERWRITER

ACAM'S INSURANCE AGENCY
01.2014 - 01.2015

Diploma - Business Administration and Management

Zetech University

Diploma - Insurance AIIK

College of Insurance

Certificate of Proficiency -

Collage of Insurance

Kenya Certificate of Secondary Education -

Ngarariga Girls High School

Kenya Certificate of Primary Education -

Matuguta Primary School Githunguri
IRENE WANJIRU KIARIECUSTOMER SERVICE REPRESENTATIVE