IRENE WANJIRA
TEACHING
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Call Center Agent
Call Center International
Nairobi
03.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
Education
Bachelor of Arts - Teaching Mathematics And Business
Presbyterian University of East Africa
Kenya 01.2014 - 12.2016
High School Diploma -
Graceland Girls High School
Kenay 03.2005 - 11.2010
Skills
Customer support
undefinedTimeline
Call Center Agent
Call Center International
03.2022 - Current
Bachelor of Arts - Teaching Mathematics And Business
Presbyterian University of East Africa
01.2014 - 12.2016
High School Diploma -
Graceland Girls High School
03.2005 - 11.2010
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