irene osangir
IT specialist
nairobi
Summary
Motivated IT professional and manager with one years of technology experience coupled with over seven years management experience recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
IT Support Assistant
JoyHome furniture
Nairobi
12.2022 - 04.2024
- Sourced new equipment and software tools to meet organisational needs.
- Trained staff to navigate systems and update databases.
- Offered IT support during key meetings and events.
- Presented system changes and improvements during staff meetings.
- Investigated security breaches and deployed swift corrective actions.
- Improved network performance through rigorous testing and analysis.
- Established and troubleshot network and data communications systems.
- Answered user questions about hardware and software operation to help resolve problems.
Supervisor
furniture palace international kenya
Nairobi
11.2014 - 09.2023
- Offered instruction, coaching and motivation for enhanced team morale.
- Maintained documents and records to comply with internal policies and external regulations.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Guided and coached staff to achieve individual growth and sales production targets.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Dealt with customer complaints and rectified product and service issues.
- Identified and addressed process inefficiencies to drive higher output.
- Managed staff rotas, planning workloads effectively and strategically.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Bachelor of Information Technology - Information Technology
kenyatta University
Nairobi , Kenya 09.2017 - 12.2022
Diploma in cooperative Management - management
cooperative University
Nairobi , Kenya 09.2008 - 04.2011
Skills
Technical issues analysis
undefinedTimeline
IT Support Assistant
JoyHome furniture
12.2022 - 04.2024
Bachelor of Information Technology - Information Technology
kenyatta University
09.2017 - 12.2022
Supervisor
furniture palace international kenya
11.2014 - 09.2023
Diploma in cooperative Management - management
cooperative University
09.2008 - 04.2011
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