Irene Nyamolo
Entry-Level IT Support/ Administrative Assistant
Nairobi
Summary
Dynamic entry-level IT Support and Administrative Assistant with a Technical Support Engineer certification from BYU-Pathway Worldwide. Proficient in troubleshooting, email and document management, customer support, and utilizing remote work tools to enhance productivity. Recognized for attention to detail and reliability, with a strong commitment to delivering exceptional service in a client-focused environment. Eager to leverage skills and knowledge to contribute effectively while pursuing professional growth opportunities.
Overview
5
5
years of professional experience
Work History
Administrative Support (Training & Practice-Based Experience)
Self-Directed Academic & Personal Projects
11.2024 - Current
- Practiced email organization, document management, and scheduling using Google Workspace and Microsoft Office
- Supported simulated administrative tasks aligned with remote work standards
- Built foundational skills in time management, professional communication, and task prioritization
- Completed structured practice aligned with Virtual Assistant and admin roles
Hairdresser and Salon Specialist
Royal Touch Salon
03.2024 - Current
- Provide hairdressing services tailored to individual client needs.
- Maintain client appointments, manage schedules, and ensure excellent customer service
- Handle payments and basic record-keeping for daily services, ensuring accurate documentation and smooth front-desk operations
- Create content and ideas for salon promotions and customer engagement on social media platforms to support brand visibility and client retention
- Build and retain clientele through exceptional customer service, timely follow-ups and professional communication
Sales Executive
APA Life Insurance
01.2021 - 06.2022
- Managed client portfolios and assisted customers in understanding insurance products
- Handled administrative tasks, including documentation, record keeping, and follow-ups
- Developed communication, problem-solving, and organizational skills in a professional environment
- Learned how to manage multiple clients and prioritize tasks efficiently
Education
Information Technology Certificate Program -
BYU Pathway Worldwide
Online12.2025
PathwayConnect Certificate - undefined
BYU Pathway Worldwide
Online05.2025
Kenya Certificate of Secondary Education - undefined
Ombei Secondary School
Kisumu11.2018
Skills
- Technical proficiency in IT
- Proficient in Microsoft Word, Excel, and PowerPoint
- Skilled in Google Workspace applications
- Virtual meeting facilitation
References
Available upon request
Timeline
Administrative Support (Training & Practice-Based Experience)
Self-Directed Academic & Personal Projects
11.2024 - Current
Hairdresser and Salon Specialist
Royal Touch Salon
03.2024 - Current
Sales Executive
APA Life Insurance
01.2021 - 06.2022
PathwayConnect Certificate - undefined
BYU Pathway Worldwide
Kenya Certificate of Secondary Education - undefined
Ombei Secondary School
Information Technology Certificate Program -
BYU Pathway Worldwide