IRENE NAKHUMWA WANGWE

Confirmed as a Credit Officer

Roles and Responsibilities

• Credit Assessment - Evaluating loan applications , analyzing financial data and assessing creditworthiness .
• Loan Approval /Rejection - Making informed decisions on loan approvals or rejection based on credit policies .
• Portfolio management - Monitoring and managing existing loan portfolios to minimize risk .
• client relationship management - Building and maintaining relationships with clients .
• Documentation - Ensuring accurate and complete documentation for loan applications and approval.
• Been able to increase sales by over 20%

• Confirmed as a Junior PQO - Portfolio Quality Officer (JUNIOR PQO)
• Responsibilities:
• I. Developing and strengthening clients’ relationships, regularly updating clients on company policies and new products, providing tailor – made financial solutions through the range of products offered by the Company
• Ii. Providing training and sharing knowledge with Interns/trainees employed by the company
• Iii. Making follow up call to know what client truly want from the company and make necessary reports to the management
• Iv. Listening to customers, showing empathy where necessary and liaise with the department that will resolve or fix client complaint or problem and making follow up calls to make sure the clients complain was resolved appropriately.
• V. Maintaining records about client financial status, reporting daily to the managements
• Vi. Ensuring clients adherence to payment schedules through pro-active follow up calls and reminder
• Vii. Following up on phone calls with overdue clients to ensure debtors accounts are up to date

Managed over 100 customers calls per day as collection officer.

• Responsibilities:
• I. Developing and strengthening clients’ relationships, regularly updating clients on company policies and new products, providing tailor – made financial solutions through the range of products offered by the Company
• Ii. Ensuring clients adherence to payment schedules through pro-active follow up calls and reminder.
• Iii. Monitoring and payment control of assigned portfolio of clients using company software
• Iv. Following up on phone calls with overdue clients to ensure debtors accounts are up to date
• V. Maintaining records about client financial status, reporting daily to the managements thus increasing organizational Goals with 10%

• Responsibilities
• I. Setting up work stations for the cyber café users
• Ii. Online services like Logbook Transfer, Renewal of Driving licenses
• Iii. TIMS account opening
• Iv. Secretarial tasks like typing, printing and photocopying documents
• V. Good conduct certificate application.
• Vi. KRA filling returns, opening, password resetting
• Was able to do more work as expected thus increasing productivity by 15%