Irene Muturi

• Ensure the vendor fill all the KYC details during onboarding process
• Work with different departments to ensure processes are easy flowing.
• Analyze vendor performance and send weekly reports and advice how best to recover monies from vendors with negative balances and how best to reduce returns.
• Calculate Vendor daily shipping speeds and Drop Shipping Rewards for vendors who ship within 24 hours.
• Conducting and creating materials for Focus groups and Vendor educational training (PowerPoint).
• Visiting the Vendor Hubs to ensure easy flow and check on weather posters and Vendor educational material is up to date.
• Training teams on the operations processes.
• Maintaining a positive, empathetic and professional attitude toward vendors at all times.
• Responding promptly to vendor inquiries.
• Communicating with vendors through various channels (phone, email, social media
• Acknowledging and resolving vendor complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the Vendor Experience process.
• Account Reconciliation
• Ensure Vendor satisfaction and provide professional support to all vendors.

• Proactively engaging in one-on-one interactions with vendors, and come up with swift and effective solutions.
• Guide vendors in managing their accounts to boost sales and implement structures for increased profitability for the company.
• Streamline payment processes by generating payout reports and coordinating with finance to ensure vendor receive payments
• Experienced in training new team members and overseeing projects from initiation to completion.
• Specialized in onboarding vendors and educating them on organizational processes and procedures.
• Reviewing order processes SLA and ensuring order fulfillment is done
• Reviewing vendor compensations for damaged item and getting the liable party for recovery

• Loaded, unloaded, and moved material to and from storage and production areas.
• Kept warehouse stations and equipment in good working order
• Played a crucial role in achieving successful annual inventory counts by meticulously organizing stock levels beforehand.
• Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
• Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Assisted in the development of key performance indicators for the warehouse team, driving continuous improvement initiatives across all areas of operation.
• Developed strong relationships with vendors, ensuring timely delivery of products and efficient resolution of any issues that arose.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
• Collaborated with other departments to optimize warehouse space and improve overall company performance.
• Used forklifts and pallet jacks to relocate products.
• Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.