IRENE MUTANU MBILI
Virtual assistant
Nairobi,30
Summary
Enthusiastic and committed individual that seeks to give excellent services in my career and always serving best in everything I am called upon to do.
It’s my ambition to work in a challenging work, which not only calls for the application of the concepts, theories, principles and practicals acquired, but also calls for innovation, creativity and rise in a career through hard work, honesty, commitment and endurance
Overview
6
6
years of professional experience
Work History
Virtual assistant
Upwork.com
Nairobi , Nairobi
01.2022 - 10.2022
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Supervised ongoing daily production phases.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
Marketing Agent
Dream Flyers Consultancy
Nairobi
03.2021 - 12.2021
- Attained marketing skills and worked as a marketing agent.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Conducted market research and analysis to identify consumer trends and preferences.
- Analyzed industry trends and benchmarked competitors to inform marketing strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Marketing Agent
Advent Adds Company
Nairobi
01.2020 - 01.2021
- Worked in the marketing department.
Social Worker
Nairobi County Government
Nairobi
06.2017 - 11.2017
- Worked with different self-help groups for adults and youths in Makadara Sub County.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Devised and implemented community-based programs to promote mental health awareness.
- Developed and maintained strong relationships with community resources for successful referrals.
Change Agent
Sadili Oval Sports Academy
Nairobi
01.2017 - 05.2017
- Worked with children from different schools in Kibera community to bring positive change through various activities such as awareness creation, empowerment, community participation, and mobilization.
- Increased equipment availability by reducing changeover-time Number% on various equipment with SMED methodologies.
- Used Six Sigma SIPOC and DMAIC process to initiate and lead problem-solving efforts.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Diploma - community development
Daystar University
Undergraduate - Bachelors of Arts and social sciences in development studies
Catholic University of eastern Africa
Certificate - pre-university
Catholic university of eastern Africa
Kenya certificate of secondary education - undefined
Tala girls high school
Kenya certificate of primary education - undefined
Tala township primary school
Skills
Excellent Communication SkillsGood Computer SkillsAccountable & CommitmentSelf-motivated, wide mindedResults-oriented and meet targets in timely mannerI am good in handling crisis with issues that develop impromptu or without prior warningI am flexible to adopt any environment
Teamwork and Collaboration
Interpersonal Communication
Critical Thinking
Excellent Communication
Decision-Making
Data Entry
Good Telephone Etiquette
MS Office
Problem-Solving
Multitasking Abilities
Accomplishments
- National music festivals 2010,2011
- Provincial drama festival 2011,2012
- Participated in regional science congress 2012, 2013
- Attended the African student for liberty conference at the Catholic University of Eastern Africa 2015
- Attended community service @ Global Hope Rehabilitation center, Ngong 2017
- Attained a certificate of a senior trainer in social work at sadili oval sports academy under Swiss academy of development
Personal Information
- ID Number: 32953532
- Date of Birth: 06/28/96
- Gender: female
- Nationality: Kenyan
- Marital Status: Married
References
- Mr. Michael Sitawa, Catholic University of Eastern Africa, Nairobi, +254738925675
- Mr. Michael Okuku, Catholic University of Eastern Africa, Nairobi, +254722551382
- Mrs. Emily Wanjohi, Field coordinator, community development department, Nairobi City County, Nairobi, +254722668760
- Dr. Daniel Mutunga, Daystar University, Nairobi, +254705070269
Timeline
Virtual assistant
Upwork.com
01.2022 - 10.2022
Marketing Agent
Dream Flyers Consultancy
03.2021 - 12.2021
Marketing Agent
Advent Adds Company
01.2020 - 01.2021
Social Worker
Nairobi County Government
06.2017 - 11.2017
Change Agent
Sadili Oval Sports Academy
01.2017 - 05.2017
Diploma - community development
Daystar University
Undergraduate - Bachelors of Arts and social sciences in development studies
Catholic University of eastern Africa
Certificate - pre-university
Catholic university of eastern Africa
Kenya certificate of secondary education - undefined
Tala girls high school
Kenya certificate of primary education - undefined
Tala township primary school