Irene Muinde
Executive Director
Nairobi,Nairobi
Summary
Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering more than 4 years of experience at executive level and 10 years on senior managment. Applies skills in ministry, leadership, mentoring and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services.
Overview
15
15
years of professional experience
Work History
Executive Director
One Girl Can
05.2021 - Current
- Established professional relationships with business partners, donors, and authorities to develop trust, rapport, and reliability and delivered high level of service to partners and clients in effort to build upon future relationships
- Implemented training and development programmes for new employees to successfully exceed retention targets
- Met individually with employees to offer feedback and insight on job tasks based on careful review
- Led and contributed to market and business development activities, identifying, and pursuing new funding opportunities and programs to be delivered to the clients
- Proofread business agreements to identify loopholes and safeguard organization
- Conducted financial analysis, researched business agreements, negotiated critical contracts and negotiated with contractors and vendors to provide cost friendly contracts
- Delivered speeches at events, and conferences and took print and mass media interviews to raise brand awareness
- Managed and examined performance of team members to provide guidance for areas requiring improvement
- Directed hiring and training of team members to drive organizational improvements
- Developed business strategies to establish short and long-term goals for company
- Formulated business plans to maximize growth and lower costs for company
- Used good judgement in assessing challenging developments to provide insightful resolutions for company
- Drafted reports to discuss developments and issues during board meetings
- Implemented company policies and legal guidelines to maintain standards and verify compliance from staff and partners
- Developed strategic plans based on market research and industry trends
- Conducted customer feedback surveys to improve service levels
- Supervised work of contracted employees and contractors to deliver work on schedule
- Served as the secretary to the board of directors.
Program Director
One Girl Can
09.2019 - 04.2021
- Supervised work of contracted employees and contractors to deliver work on schedule
- Actively listened to the clients and partners to fully understand requests and address concerns
- Enhanced working relationships by participating in team-building activities
- Trained and mentored employees to maximize team performance
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Prepared range of written communications, documents, and reports
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Promoted safe working environment by implementing regulatory standards, policies, and guidelines
- Diffused challenging situations using conflict management techniques
- Planned and executed new strategies to improve service delivery
- Met schedule using excellent planning and coordination skills.
Program Manager
One Girl Can
02.2016 - 08.2019
- Customized customer experiences to build brand loyalty
- Developed excellent working knowledge of industry trends and improvements in processes
- Planned and executed new strategies to increase sales
- Enhanced working relationships by participating in team-building activities
- Engaged with customers to better understand needs and deliver excellent service
- Achieved service time and quality targets
- Identified issues, analyzed information, and provided solutions to problems
- Diffused challenging situations using conflict management techniques
- Exceeded goals through effective prioritization and consistent work ethic
- Implemented more efficient processes and reduced wastage of resources.
Social Behavior Change Coordinator
Social Franchise, Population Services Kenya, PSK
01.2012 - 12.2015
- Managed smooth operations and communicated timely updates to coordinate administrative activities
- Answered mailed, emailed, telephoned and in-person requests for service and information
- Collaborated with clients, finance teams and other team members on allocating resources to achieve project needs
- Provided for orderly and timely delivery of annual audit to gain insight into areas of improvement
- Recommended and implemented operational procedures to comply with all policies, regulations, and laws
- Produced and delivered financial reports management to help with decision making based on facts of company's financial health
- Drafted and edited correspondence and materials related to project work to guarantee accuracy and uniformity in documentation
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts
- Assessed feedback from customers to gauge satisfaction and project success
- Oversaw risk management, identifying and evaluating risks to prevent negative impact on desired outcomes
- Developed training programmes to boost staff capabilities and increase productivity
- Communicated with clients about project expectations and goals to deliver satisfying outcomes
- Provided team members with resources needed to complete project work to maximize efficiency
- Managed deadlines and progress across team to facilitate project delivery within stipulated timelines
- Provided for smooth day-to-day flow of communications to build trust within unit
- Oversaw workers' compensation claims, investigating and compensating genuine cases to improve trust among contractors in future collaborations
- Selected vendors to deliver elements impossible to produce in-house, negotiating prices to get best deal at competitive prices
- Made recommendations on expenditure to complete project within set budget
- Helped interview, train, and onboard staff members to build team of high performing individuals to boost productivity.
Social Worker
Deutsche Gesellschaft für Internationale Zusammenarbeit, GIZ
09.2008 - 12.2011
- Educated residents and their families regarding other community resources
- Supported vulnerable populations with mental health diagnoses, providing education on medications and treatments
- Managed caseloads to address social work assessments, crisis intervention and care planning
- Facilitated multidisciplinary team consultation to review care plans and close cases
- Recognized and addressed social work needs of individuals with mental health problems and learning disabilities
- Performed in-home case management for clients to improve health outcomes and increase medication adherence
- Facilitated brief individual and group counselling sessions to address concerns and foster safe environment
- Contributed to induction and orientation programs for new staff and students from different disciplines within social work team
- Provided psychosocial support to adults with life-threatening illnesses and their families
- Collaborated with assigned psychologist to complete psychological evaluation reports
- Attended mandatory in-house and external training for safe-guarding children and vulnerable adults
- Raised awareness of key issues involved in working with people from diverse ethnic, cultural, and socio-economic backgrounds
- Liaised with community agencies to maximize users' access to appropriate resources and services
- Advocated for patients, carers, and families around complex emotional and practical needs to lower anxiety and depression levels
- Prepared for and participated in planned court-related work to support vulnerable individuals
- Engaged welfare benefits team and external agencies to address legal, financial, and housing issues.
Education
Master of Business Administration (MBA) -
Kenyatta University
08.2017
Bachelor of Arts - Social Scieneces, Social Work
Catholic University of Eastern Africa (CUEA)
10.2007
Skills
- Communication and interpersonal
- Computer and information technology
- Team building
- Project management
- Presentation and facilitation
- Training and capacity building
Volunteering
- Board Director, Mbooni Girls' High School, 2019 - Current
- Board Director, Daughters of Kenya, 2020 - Current
References
Referees
Available upon request.
Timeline
Executive Director
One Girl Can
05.2021 - Current
Program Director
One Girl Can
09.2019 - 04.2021
Program Manager
One Girl Can
02.2016 - 08.2019
Social Behavior Change Coordinator
Social Franchise, Population Services Kenya, PSK
01.2012 - 12.2015
Social Worker
Deutsche Gesellschaft für Internationale Zusammenarbeit, GIZ
09.2008 - 12.2011
Master of Business Administration (MBA) -
Kenyatta University
Bachelor of Arts - Social Scieneces, Social Work
Catholic University of Eastern Africa (CUEA)
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