Future of AI
Irene Mucunu
Executive Virtual Assistant
Nairobi, Kenya
Summary
Dynamic and results-oriented professional with extensive experience in
executive support and social media management, notably at Mpact
Orlando Marketing. Excelled in enhancing campaign workflows and
community engagement, demonstrating exceptional organizational
skills and adaptability. Proven track record in improving customer
support processes and fostering team collaboration. Driven and
resourceful administrative professional with 6+ years of experience
assisting with the work of high-achieving executives. Track record
supporting professional needs with well-organized precision.
Successfully manages high-volume workloads in rapidly changing
environments.
Overview
8
8
years of professional experience
1
1
Language
5
5
years of post-secondary education
Work History
Account Executive & Influencer Coordinator
Mpact Orlando Marketing
10.2019 - Current
- Successfully coordinate 30+ influencer partnerships, resulting in a 15% increase in campaign engagement rates and delivering projects 100% on schedule.
- Resolving 95% of customer inquiries within the first response, maintaining a 98% satisfaction rating over the years.
- Overseeing a community with 50,000+ members reducing flagged content by 30% and maintaining an average engagement rate of 25%.
- Streamlined internal workflows, reducing campaign delivery times by 20%, and improved team efficiency, increasing task completion rates by 15%.
Virtual Assistant
TastyChomps.com
10.2019 - Current
- Social Media Engagement: Respond to 90% of social media inquiries within 24 hours, improving audience engagement by 15% and strengthening brand loyalty.
- Community Communication: Streamline brand-community interactions, reducing response time by 30% and increasing customer satisfaction by 20%.
- Content Scheduling: Develop and maintain content calendars, ensuring 95% on-time post-scheduling and driving a 10% monthly increase in engagement metrics.
- Project Coordination: Ensure 100% on-time delivery of client projects by monitoring deadlines and coordinating task completion across teams.
- Database Management: Optimize database systems, improving information retrieval efficiency by 40% and saving approximately 8 hours per week in operational tasks
Executive Personal Assistant
The Shady Rooster
05.2019 - 12.2022
- Responsible for implementing streamlined billing processes, achieving a 95% on-time payment rate, and reducing billing errors by 20%, which enhanced financial transparency and improved client satisfaction.
- Assisted with day-to-day operations, driving a 50% increase in operational efficiency through the development and execution of streamlined processes and procedures.
- Provided exceptional customer service when interacting with vendors on behalf of the executive team.
Billing Coordinator
Mountainview Movement Massage and Wellness
02.2020 - 11.2021
- Streamlined billing operations, achieving a 98% accuracy rate in invoices and payments, ensuring timely revenue collection and reducing errors.
- Managed direct insurance billing and claims processing, reducing processing time by 25% and enhancing client satisfaction with seamless transactions.
- Implemented efficient payment tracking systems, resulting in a 30% improvement in overdue payment recovery and maintaining strong cash flow.
- Processed payroll for commission-based staff, ensuring accurate and timely payments, fostering trust and improving employee retention.
Virtual Assistant
Freelance
06.2017 - 09.2018
- Conducted in-depth web and internet research, delivering accurate and actionable insights that supported client decision-making and strategy development.
- Managed email handling and outreach campaigns, increasing response rates by 15% through personalized and timely communication.
- Executed link-building strategies that improved client website authority and contributed to a 10% growth in organic traffic.
- Facilitated blog commenting and engagement activities, enhancing client brand visibility and fostering stronger online community relationships.
- Generated high-quality leads by leveraging targeted strategies, resulting in a 20% increase in client conversion rates.
- Performed accurate data entry tasks, maintaining a 100% error-free record and streamlining data management for client projects.
Education
Bachelor of Science - Information Technology
Dedan Kimathi University of Technology
Nyeri, Nyeri District, Kenya 06.2009 - 04.2014
Skills
Administrative support
Interests
Salesforce Administration
Digital Currency
Accomplishments
- Achieved a 98% contract fulfillment rate between influencers and clients, driving exceptional client satisfaction and repeat business.
- Coordinated influencer tasks to optimize content delivery timelines, boosting audience engagement and increasing overall campaign reach.
- Delivered prompt and professional customer support, resulting in a 25% improvement in client retention and consistently positive feedback.
- Implemented a streamlined billing process, improving financial transparency and achieving a 95% on-time payment rate, while reducing billing errors by 20%.
- Enhanced operational efficiency by 50% through the creation and implementation of streamlined processes, improving team productivity and workflow.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionStock Options / Equity / Profit SharingLanguages
English
Proficient
C2
Quote
Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you are doing.
Pelé
Software
Trello
Salesforce CRM
Hubspot CRM
Microsoft Office Suite
Google Workspace
Slack
Mailchimp
Canva
Shopify
WordPress
Affiliations
- Mpact Orlando Marketing
- Tasty Chomps Blog
- The Community Paper Orlando
- Edible Orlando
- Scott Joseph Orlando
- The Shady Rooster
- Mountainview Movement Massage and Wellness
- Orlando Family Fun Magazine
- Connected Hire
Timeline
Billing Coordinator
Mountainview Movement Massage and Wellness
02.2020 - 11.2021
Account Executive & Influencer Coordinator
Mpact Orlando Marketing
10.2019 - Current
Virtual Assistant
TastyChomps.com
10.2019 - Current
Executive Personal Assistant
The Shady Rooster
05.2019 - 12.2022
Virtual Assistant
Freelance
06.2017 - 09.2018
Bachelor of Science - Information Technology
Dedan Kimathi University of Technology
06.2009 - 04.2014
References
Nicole Spooner
President, Mpact Orlando
407-595-4793
Ricky Ly
Founder, TastyChomps.com
tastychomps@gmail.com
Birgit Peck
CFO, The Shady Rooster
406-579-0503
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