IRENE KOMOSI
NAKURU
Summary
Seasoned Director of Operations at CROWNTIC OPTICIANS LIMITED, I've led transformative initiatives, enhancing client satisfaction and operational efficiency. My strategic planning and exceptional leadership skills have fostered teamwork and propelled process improvements, achieving notable customer retention.
Overview
22
22
years of professional experience
Work History
Director of Operations
CROWNTIC OPTICIANS LIMITED
Nakuru
05.2018 - 04.2024
- Improved contracts management through regular analysis of performance reporting, enhancing client satisfaction.
- Devised and implemented targeted change programmes, maximising operational opportunities.
- Ensured strict adherence to health and safety regulations, challenging and rectifying unsafe behaviour for optimal compliance.
- Spearheaded initiatives to improve customer satisfaction, resulting in increased customer retention rates.
- Monitored market trends to make informed decisions on operational adjustments and strategic direction.
Community Volunteer
MODERN HOSPITAL
Nakuru
11.2019 - 11.2019
- Developed partnerships with local businesses to provide resources and support for community projects.
- Administered first aid during community events, ensuring the safety and well-being of all participants.
- Oversaw the distribution of donated goods to underprivileged families, coordinating logistics and volunteer teams.
- Liaised with local schools to organise educational community service programmes for students.
- Advocated for clients or client groups to community and lobbied for changes.
- Partnered with social service agencies and healthcare providers on individual client plans.
Volunteer Coordinator
CROWNTIC OPTICIANS LIMITED
Nakuru
10.2019 - 10.2019
- Created and distributed promotional materials to attract new volunteers to the organisation.
- Oversaw volunteer logistics, including schedule, inventory and transportation management.
- Followed up with staff and managers to assess volunteer needs and opportunities.
- Coordinated with multiple departments to identify volunteer needs and opportunities.
Sales Manager
OMEGA OPTICIANS LIMITED
Nakuru
11.2012 - 03.2018
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Analysed market trends and customer needs to inform product development and positioning.
- Collaborated with product development team to align offerings with customer demands and market opportunities.
- Optimised sales methods to best acquire, develop and retain customers.
Office Assistant
OSCAR WALCH OPTICIANS LIMITED
Nakuru
04.2002 - 10.2005
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Received deliveries, checking incoming orders for quality and damage and organised returns if necessary.
- Maintained filing systems both electronically and on paper, ensuring easy access to important documents.
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
- Maintained stringent records of external correspondence.
Education
Certificate of Higher Education - Management
KENYA INSTITUTE OF MANAGEMENT
Nakuru GCSEs - Certificate of Primary education
MAMA NGINA PRIMARY SCHOOL
Nakuru Diploma of Higher Education - Airport Operations
ELDORET AVIATION INSTITUTE
EldoretA-Levels - Certificate of Secondary education
KIPSIGIS GIRLS HIGH SCHOOL
KerichoGCSEs - Certificate of Primary education
MAMA NGINA PRIMARY SCHOOL
Nakuru Skills
- Strategic planning and execution
- Workforce planning
- Process improvement
- Quality assurance
- Customer relations
- Professionalism
Timeline
Community Volunteer
MODERN HOSPITAL
11.2019 - 11.2019
Volunteer Coordinator
CROWNTIC OPTICIANS LIMITED
10.2019 - 10.2019
Director of Operations
CROWNTIC OPTICIANS LIMITED
05.2018 - 04.2024
Sales Manager
OMEGA OPTICIANS LIMITED
11.2012 - 03.2018
Office Assistant
OSCAR WALCH OPTICIANS LIMITED
04.2002 - 10.2005
Certificate of Higher Education - Management
KENYA INSTITUTE OF MANAGEMENT
GCSEs - Certificate of Primary education
MAMA NGINA PRIMARY SCHOOL
Diploma of Higher Education - Airport Operations
ELDORET AVIATION INSTITUTE
A-Levels - Certificate of Secondary education
KIPSIGIS GIRLS HIGH SCHOOL
GCSEs - Certificate of Primary education
MAMA NGINA PRIMARY SCHOOL
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