Irene Chirchir
Underwriter
Eldoret
Summary
Proven expertise in Underwriting, customer service and cash handling, honed at Invesco Assurance Co. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and secure payment processing. Demonstrated ability to work collaboratively, achieving sales targets and reducing customer complaints, showcasing strong problem-solving and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Cashier /Insurance Underwriter
Invesco Assurance Co
01.2019 - 08.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Invesco Assurance Co
01.2015 - 12.2018
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Customer Care Officer
Invesco Assurance Co
Nairobi, 30
07.2012 - 06.2015
- Handled difficult situations calmly, maintaining professionalism at all times.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced customer complaints by providing timely solutions to issues.
- Developed strong relationships with customers, leading to increased repeat business.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
Education
Associate of Science - Diploma in Supplies Management
Kenya Institute of Finance And Applied Management
Nairobi 04.2001 -
Associate of Science - Business Administration And Management
Thika Institute of Business Studies
Nairobi 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Timeline
Cashier /Insurance Underwriter
Invesco Assurance Co
01.2019 - 08.2024
Cashier
Invesco Assurance Co
01.2015 - 12.2018
Customer Care Officer
Invesco Assurance Co
07.2012 - 06.2015
Associate of Science - Diploma in Supplies Management
Kenya Institute of Finance And Applied Management
04.2001 -
Associate of Science - Business Administration And Management
Thika Institute of Business Studies
04.2001 -
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