Irene Anyango Magak
Masseuse
Nairobi,12
Summary
Dynamic and dedicated Massage Therapist with a proven track record at Royal Cutz Barber Shop & Spa, excelling in Swedish and deep tissue massage techniques. Renowned for exceptional customer care and empathetic communication, I consistently enhance client satisfaction and loyalty, driving repeat bookings through tailored therapeutic interventions and effective self-care education.
Overview
2
2
years of professional experience
4054
4054
years of post-secondary education
2
2
Languages
Work History
Massage Therapist
Self Employed Services - Nairobi
01.2025 - Current
- Promoted wellness by educating clients on self-care and stress management techniques.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
Massage Therapist
Royal Cutz Barber Shop & Spa - Nairobi
01.2024 - 12.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Education
Diploma - Physiotherapy
Amref International College
Certificate - Beauty Therapy, Cosmetology
Dangote Institute of Technology
Skills
- Swedish massage
- Stress relief massage
- Hot stone massage
- Aroma therapy
- Massage therapy
- Deep tissue massage
- Reflexology
- Customer consultation
- Front desk management
- Therapeutic touch
- Administrative support
- Orthopedic massage
- Knead muscles
- Customer Care Services
- Documentation & Clerical Works
Timeline
Massage Therapist
Self Employed Services - Nairobi
01.2025 - Current
Massage Therapist
Royal Cutz Barber Shop & Spa - Nairobi
01.2024 - 12.2024
Diploma - Physiotherapy
Amref International College
Certificate - Beauty Therapy, Cosmetology
Dangote Institute of Technology