Summary
Overview
Work History
Education
Skills
Timeline
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Irene Anyango Magak

Masseuse
Nairobi,12

Summary

Dynamic and dedicated Massage Therapist with a proven track record at Royal Cutz Barber Shop & Spa, excelling in Swedish and deep tissue massage techniques. Renowned for exceptional customer care and empathetic communication, I consistently enhance client satisfaction and loyalty, driving repeat bookings through tailored therapeutic interventions and effective self-care education.

Overview

2
2
years of professional experience
4054
4054
years of post-secondary education
2
2
Languages

Work History

Massage Therapist

Self Employed Services - Nairobi
01.2025 - Current
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.

Massage Therapist

Royal Cutz Barber Shop & Spa - Nairobi
01.2024 - 12.2024
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Addressed specific client concerns through targeted therapeutic massage interventions.

Education

Diploma - Physiotherapy

Amref International College

Certificate - Beauty Therapy, Cosmetology

Dangote Institute of Technology

Skills

  • Swedish massage

  • Stress relief massage

  • Hot stone massage

  • Aroma therapy

  • Massage therapy

  • Deep tissue massage

  • Reflexology

  • Customer consultation

  • Front desk management

  • Therapeutic touch

  • Administrative support

  • Orthopedic massage

  • Knead muscles

  • Customer Care Services

  • Documentation & Clerical Works

Timeline

Massage Therapist

Self Employed Services - Nairobi
01.2025 - Current

Massage Therapist

Royal Cutz Barber Shop & Spa - Nairobi
01.2024 - 12.2024

Diploma - Physiotherapy

Amref International College

Certificate - Beauty Therapy, Cosmetology

Dangote Institute of Technology

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Irene Anyango MagakMasseuse