Mentoring & Motivational Reading
Innocent Scio
IT Services Manager - CIO
P. O. Box 44
Summary
Innovative Chief Information Officer with 26 years of experience. Committed to keeping up to date on modern IT systems and planning technology strategies to align with company goals. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
31
31
years of professional experience
22
22
years of post-secondary education
13
13
Certificates
3
3
Languages
Work History
ICT Project Manager
Freelance
Nairobi
01.2021 - Current
- Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products. 2 of 3 projects were funded and implemented.
- Tracked internal and external project risks by grading each risk for probability and impact.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Established standard operating procedures and preventive maintenance on newly acquired systems.
Head of Infrastructure Services
Absa Bank Kenya PLC
Nairobi
01.2016 - 07.2020
- Developed high-performing team by embedding Performance Development and Strengths based coaching. The Infrastructure Team was voted best IT Team in 2019 company awards.
- Implemented Infrastructure Transformation Program for the Bank that was valued at 300M. Project delivered within set out timelines and some savings on budget.
- Technical Lead for Absa Digitization Program, implementing Timiza App and Bancassurance App.
- Delivered high standards of Technology Services by managing and monitoring Technology Service Level Agreement (SLA), and quality vendor contracts.
- Natured talent within team with two employees nominated into the Bank's Talent Pool for further development.
- Initiated culture change that focused on individual strengths and appreciation of small successes. This brought about improved workplace culture resulting in the program to be adopted in the rest of the bank.
Head of Business Applications
Absa Bank Kenya PLC
Nairobi
01.2010 - 01.2016
- Maintained energy and enthusiasm for Team in a fast-paced environment, leading to healthy competition for Technology teams on performance metrics.
- Introduced IT Clinics where Technology teams made customer visits to the banks departments for improved services delivery.
- Increased customer satisfaction by resolving issues.
- Successfully undertook 6-month Secondment program in Barclays Uganda where I recorded tremendous turnaround on calls clear-up rates and Business partnerships.
- Developed strong partnerships with Business, thus bridging technology gaps.
- Led ITSM Welfare for 3 years, introducing Investments for members.
Systems Analyst – Secondment to Migration Project
Absa Bank Kenya PLC
Nairobi
01.2008 - 01.2010
- Undertook Analysis of all Banks Systems that Interface to current Core System – BRAINS.
- Documented Business Requirements for each of these systems and worked with respective vendors for appropriate Specifications for Development.
- Won Best Workstream Award as well as individual award for Most Dedicated Individual.
- Successfully migrated 83 Interface applications and developed 7 new interface applications
- Developed Account mapping System for users to query new accounts for current BRAINS Internal Accounts
IT Help Desk Team Leader
Absa Bank Kenya PLC
Nairobi
01.2007 - 01.2008
- Provide Leadership to IT Help Desk Team hence increasing call clear rate by over 15% within 2 quarters.
- Optimized levels of Service offered by ITSM, owning Incident Management Processes within ITSM.
- Raised profile and improved relationship between ITSM and its client businesses
- Introduced Rapid Update Procedure for Systems outages to Management, moving customer satisfaction rate from AMBER to GREEN.
- Introduced Incident Reporting Process which is adopted for All High Severity Incidents for all Country Incidents.
- Reviewed Service Exception Report that got adopted in Barclays Africa Region
Systems Administrator
Barclays Bank of Kenya
Nairobi
05.2000 - 01.2007
- Provided Support to Customers for 93 Desktop Applications used in Absa Bank.
- Supported 42 Domain and Application Servers as well as Email Exchange Servers
- Recommending, Designing and developing suitable solutions arising out of User Requests within Business Units.
- Integrating Third Party Solutions into Bank Systems Infrastructure
Systems Administrator
AAR Health Services
Nairobi
01.1997 - 05.2000
Systems Administrator
Medivac Limited
Nairobi
01.1994 - 01.1997
Systems Analyst
Africaland Computers Limited
Nairobi
01.1993 - 01.1994
Computer Operator
Kenya Finance Bank Limited
Meru
07.1991 - 01.1993
Education
Bachelor of Science - Information Technology
Zetech University
Nairobi, Kenya 09.2018 - 12.2021
Pan African InterAction Leadership Programme - Practical Leadership Program
The British Council
Nairobi 01.2007 - 12.2008
Diploma in Business Management -
Kenya Institute of Management
Nairobi 01.1996 - 12.1997
Diploma in Computer Studies - Computer Studies
The Kenya Polytechnic
Nairobi, Kenya 04.1989 - 07.1991
'A' Levels - KACE -
Kenyatta High School
Mwatate, Taita 01.1987 - 12.1988
'O' Level - KCE -
St. Mary's Seminary
Kwale 01.1983 - 12.1986
CPE -
Wumari Primary School
Taita 01.1976 - 12.1982
Skills
Business process re-engineering
Accomplishments
- Enabled Absa Bank to hold a virtual AGM, becoming the first listed bank to do so in Kenya.
- Digitized the Absa Board resulting in board meeting efficiencies.
- Enabled the IT Team to work remotely, hence introducing Flexi hours. This ensured that the IT team was able to operate upto 80% from home during the first month of COVID in Kenya.
- Designed and Implemented the Absa Infrastructure Transformation Program, resulting in a GREEN Audit of the Infrastructure.
- Introduced Real-Time Monitoring of the Network, Servers and Data Centre Components, resulting in about 12% increased service availability.
- Proposed review and Implemented a company-wide shuttle transport to replace Taxi usage, resulting in a 40% reduction in staff transport and improving movement between campuses.
Additional Information
2008-2022: SCHOOL BOARD MEMBER – Mlamba High School, Taita Taveta
2012-2014: PA CLASS REP - Loreto Convent Valley Road, Nairobi.
2013-2014: SPECIAL ACADEMICS COMMITTEE, Reporting to School Board – Loreto Convent, Msongari, Nairobi.
2016-2017: PA CLASS REP - BOG Member – Sacho High School, Kabarnet
2022: (CURRENT) SCHOOL BOARD MEMBER – Zare High School, Taita Taveta
1997-2000: EXECUTIVE BOARD MEMBER – UOKOAJI SACCO LTD
2015-2020: EXECUTIVE BOARD MEMBER – BLUE EAGLES SACCO LTD
2018-2019: STRATEGY COMMITTEE FOR SACCO INVESTMENT – KENYA BANKERS SACCO LTD
Certification
ITIL IT Service Management Course - Information Systems Exam Board
Interests
Gym and workouts, Basketball, Table Games
Timeline
The Complete Project Management Fundamentals Course +CERT - Udemy
07-2021
Introduction to Cloud Computing - IBM Developer Skills Network
06-2021
SQL and Relational Databases 101 - IBM Developer Skills Network
06-2021
ICT Project Manager
Freelance
01.2021 - Current
Introduction to Data Science - IBM Developer Skills Network
12-2020
The Emotional Intelligent Leader - Udemy
06-2020
AWS Networking In Depth - Udemy
02-2020
Certified Cloud Practitioner - Udemy
01-2020
Bachelor of Science - Information Technology
Zetech University
09.2018 - 12.2021
Head of Infrastructure Services
Absa Bank Kenya PLC
01.2016 - 07.2020
Innovation Accelerator - Training Solutions Ltd (Rowan Gibson)
08-2013
Harvard Manage Mentor Program - Harvard Business School
10-2011
Head of Business Applications
Absa Bank Kenya PLC
01.2010 - 01.2016
The 7 Habits of Highly Effective People - Stephen Covey
08-2008
Systems Analyst – Secondment to Migration Project
Absa Bank Kenya PLC
01.2008 - 01.2010
IT Help Desk Team Leader
Absa Bank Kenya PLC
01.2007 - 01.2008
Pan African InterAction Leadership Programme - Practical Leadership Program
The British Council
01.2007 - 12.2008
Microsoft Certified Systems Administrator - Microsoft
12-2006
Microsoft Certified Professional - Microsoft
06-2005
ITIL IT Service Management Course - Information Systems Exam Board
11-2004
Systems Administrator
Barclays Bank of Kenya
05.2000 - 01.2007
Systems Administrator
AAR Health Services
01.1997 - 05.2000
Diploma in Business Management -
Kenya Institute of Management
01.1996 - 12.1997
Systems Administrator
Medivac Limited
01.1994 - 01.1997
Systems Analyst
Africaland Computers Limited
01.1993 - 01.1994
Computer Operator
Kenya Finance Bank Limited
07.1991 - 01.1993
Diploma in Computer Studies - Computer Studies
The Kenya Polytechnic
04.1989 - 07.1991
'A' Levels - KACE -
Kenyatta High School
01.1987 - 12.1988
'O' Level - KCE -
St. Mary's Seminary
01.1983 - 12.1986
CPE -
Wumari Primary School
01.1976 - 12.1982
Hobbies
Mentoring & Motivational Reading
Gym and workouts, Basketball, Table Games
Referees
Mr. Steve Njenga Absa Bank Kenya PLC IT Director & CIO steve.njenga@absa.africa Tel. +254 701473308
Mr. Parag Patil Liquid Telecom (K) Ltd Commercial Director Ppatil@liquidtelecom.com Tel. +254 731766268
Hon. Danson Mwazo Taita Taveta County Senator, 2012 - 2017 danmwazo@gmail.com Tel. +254 727747757
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