Innocent Oluoch Otieno

Kenya Railways –KR– is the national railway of Kenya. Established in 1977, KR is a state corporation.

• Managed 1.2M tonnes rail cargo annually, reducing turnaround time by 18 hours per train through optimization with KPA and Kenya Railways.
• Coordinated clearance of 3,500 TEUs monthly with key stakeholders, easing port congestion and ensuring efficient operations.
• Digitized over 12,000 transactions annually, cutting errors by 60% and significantly reducing paperwork.
• Ensured 100% compliance on 5,000 wagons annually, preventing fines and damage, while securing containers for direct railage with major shipping lines.
• Reduced order fulfillment time from 4 to 3 days with automated workflows and resolved 1,500 invoice discrepancies yearly, safeguarding revenue.
• Built and implemented dashboards for seven departments, enhancing crane allocation and increasing container handling by 30 per day.
• Cleared weekly backlog of 500 containers through strategic collaboration with port and customs entities.

HF Group is an integrated financial solutions provider that is registered as a non-operating holding company (under the Banking Act Cap.488 and regulated by the Central Bank of Kenya –CBK–.

• Closed USD 1M client acquisition within 3 weeks of joining, cutting average deal cycle time by 40%.
• Led 42 high-level partner engagements across banking, retail, real estate, and SME sectors, converting 25% into active revenue-generating accounts.
• Deployed 50 tills and paybills for high-volume merchants, increasing digital payment transaction capacity by 30%.
• Originated and closed KES 120M in SME loans, credit lines, and mortgage deals, growing the portfolio by 18% in 4 months.
• Drove a 22% increase in cash transaction volumes by streamlining flows across accounts, aggregated tills, loans, and credit products.
• Coordinated cross-functional teams in digital banking, Offshore Trade Finance, and SME banking to align solutions with market needs, boosting solution uptake by 15%.
• Leveraged performance analytics to identify underperforming segments, improving deal conversion rates from 18% to 25%.

The Leading telecommunication company in East Africa.

• Co-founded Public Sector Digital Transformation unit, a 7-member team, identifying synergies with the Vision 2030 medium-term plan.
• Delivered the HELB Mini-App on M-PESA, resulting in 100,000 sign-ups in three weeks with KES 60 million disbursed via SurePay.
• Part of the Hustler Fund core team, involved from ideation to go-live within two weeks, enabling nationwide MSME lending.
• Designed the My County App gateway for devolved services and developed the business case for M-PESA Expressway payments.
• Led a 10-member Winback Team that reactivated over 45,000 dormant merchants and increased embedded products (loyalty, credit, business tools, savings, investments) uptake by 28%.
• Launched Biashara Overdraft with over 3,200 accounts in the first quarter, along with the Till Query Solution and Tap-to-Pay (ongoing) on Safaricom devices, reducing disputes by 40%.
• Partnered with VISA, GSMA, Quickmart, MarketForce, KopoKopo, DTB, NCBA, and KCB, impacting more than 20,000 MSMEs.
• Co-led the rollout of KE-QR with CBK and delivered My County App integrations with over eight counties, as well as E-Subsidy, I-Procure, and IFMIS integrations with government agencies.
• Conducted competitor analysis to guide merchant network strategies, facilitating over KES 1.2 billion in processed transactions across new channels.

• Identified and corrected 120 financial reporting errors over 4 months, improving accuracy by 20% and reducing audit queries.
• Streamlined agency collections reports and KPLC office collections reports, cutting processing time by 3 days per cycle.
• Processed KES 1.2B in transactions (cash, cheques, RTGS with 100% reconciliation accuracy in SAP.
• Managed 200 credit refund cases, reducing payout turnaround time from 10 days to 7 days.
• Resolved 300 customer queries under the Last-Mile Connectivity Program, driving a 15% improvement in satisfaction (internal survey of 1,000 respondents).
• Delivered timely financial data to internal and external stakeholders, enhancing compliance readiness and operational efficiency.
• Public liability company which transmits, distributes and retails electricity to customers throughout Kenya.