INNOCENT ONCHIEKU
NAIROBI, KENYA
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.
Overview
2
2
years of professional experience
Work History
Security Officer
SECUREX LIMITED KENYA
NAIROBI
03.2023 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Reported safety hazards for remediation response.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Documented security-related situations and submitted in-depth reports to superiors.
- Observed patrons and customers to quickly address security situations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored premises and recorded activity in daily officer reports.
Restaurant Waiter
INNSCOR KENYA LTD
NAIROBI
07.2022 - 02.2023
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Checked on guests during meals to ensure satisfaction with each course.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Resolved customer complaints in a polite manner according to company policy.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
Customer Service Representative
PLATINUM CREDIT LIMITED
NAIROBI
12.2021 - 06.2022
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
IGORERA SECONDARY SCHOOL
KENYASkills
- Electronic Surveillance
- Investigation Documentation
- Identification Verification
- Stationary Surveillance
- Emergency Management
- Access Control
Accomplishments
- Achieved perfect attendance for 2 consecutive years.
Additional Information
OMARI VINCENT
Branch Manager Platinum Credit Limited.
CONTACT +254712313197
EMAIL ADDRESS. vincent.omari@platinumcredit.co.ke
STELLAH KERUBO NYAYIEMI
OPERATIONAL MANAGER INNSCOR KENYA.
PHONE: +254740335070
Timeline
Security Officer
SECUREX LIMITED KENYA
03.2023 - Current
Restaurant Waiter
INNSCOR KENYA LTD
07.2022 - 02.2023
Customer Service Representative
PLATINUM CREDIT LIMITED
12.2021 - 06.2022
High School Diploma -
IGORERA SECONDARY SCHOOL
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