Inness Kageha
Nairobi
Summary
Adaptable and experienced professional with a proven track record of delivering exceptional results. Consistently meets job demands and deadlines by maintaining a diligent work ethic and unwavering commitment to quality. Strong customer service orientation with a background in achieving tangible outcomes and fostering cross-team collaboration. Enthusiastic about partnering with like-minded individuals to collectively achieve our goals.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Rubis Enjoy Cafe
09.2023 - Current
- Engaged with customers to better understand needs and deliver excellent service
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Operated tills to accurately process cash and credit card transactions
- Collaborated with team members to achieve target results
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Trained new personnel regarding company operations, policies and services.
Waitress
Swiss Lenana Mount Hotel
05.2022 - 07.2023
- Removed dirty dishes, cups and waste from tables where appropriate, asking for additional courses and drinks for upselling purposes
- Dealt with customer complaints calmly and professionally, proactively seeking positive outcomes
- Followed hygiene regulations by sanitising tables, thoroughly washing dishes and cleaning preparation areas regularly
- Maintained excellent customer satisfaction by proactively assisting with requests and going the extra mile to provide enjoyable customer experiences
- Collaborated effectively with kitchen staff to provide smooth, efficient food service to diners
- Warmly greeted customers to build rapport and create welcoming atmosphere
- Welcomed customers and accurately took orders with excellent product knowledge
- Collected customer feedback when processing payments to enable service improvements
- Maintained flawless cleanliness levels for optimised hygiene and customer comfort
- Took customer orders accurately, noting dietary requirements and special requests to ensure exact needs were met
Hospitality Trainee
Best Western Plus Westlands Hotel
Nairobi, Kenya
12.2021 - 03.2022
- Collaborated with team members to maintain cleanliness and organization of public spaces, contributing to a welcoming atmosphere.
- Adapted to diverse roles within the hotel operation, showcasing flexibility and dedication that contributed to maintaining overall service quality.
- Participated in staff training sessions, acquiring essential skills for delivering top-notch hospitality services.
- Contributed to revenue growth by upselling additional amenities and services during guest interactions.
- Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
Education
Diploma - Hospitality Management
Kiriri Women's University of Science and Technology
10.2022
Kenya Certificate of Secondary Education -
Munzatsi High School
11.2019
Kenya Certificate of Primary -
Munzatsi Primary School
11.2015
Skills
- Communication skills
- Customer focused
- Tolerant
- Quality focused
- Flexibility
- Fast learner
- Cash handling
- Food service
References
- Harriet Chepchumba, Human Resource Manager, Best Western Plus Westlands Hotel, +254709697013
- Caroline Mwangi, Manager, Rubis Enjoy Cafe, +254759296440
Timeline
Customer Service Assistant
Rubis Enjoy Cafe
09.2023 - Current
Waitress
Swiss Lenana Mount Hotel
05.2022 - 07.2023
Hospitality Trainee
Best Western Plus Westlands Hotel
12.2021 - 03.2022
Diploma - Hospitality Management
Kiriri Women's University of Science and Technology
Kenya Certificate of Secondary Education -
Munzatsi High School
Kenya Certificate of Primary -
Munzatsi Primary School