IMRAN ABDI ALI
Suite Attendant
Mombasa,Cost
Summary
Housekeeping professional with over five years of experience. Highly reliable with a focus on enhancing the overall hospitality and leisure for guests by ensuring a clean and attractive environment. Looking to build strong relationships with all team members and assign them appropriate responsibilities so that they can contribute effectively to organisational success.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
8
8
years of professional experience
Work History
Suite Attendant
The Ritz Carlton Yacht collection
01.2023 - 10.2025
- Cleaning and maintaining cabins and suites to the highest standards of cleanliness and hygiene
- Restock and organize guest amenities, towels, and linens regularly
- Performed daily inspections of cabins to ensure they meet company cleanliness standards
- Responding promptly to guest requests for additional services or supplies
- Reporting any maintenance issues or safety hazards to the appropriate department
- Collaborating with the housekeeping team to ensure efficient cabin turnaround during embarkation and disembarkation
- Adhered to environmental and safety protocols, including the proper disposal of waste materials
- Provided exceptional turndown service for guests, ensuring a comfortable atmosphere upon their return from daily activities.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Optimized room utilization by efficiently preparing suites for incoming guests, minimizing downtime between check-outs and checkins.
- Responded proactively to guest feedback surveys, implementing improvements based on suggestions received.
Room Attendant
Pullman Westbay Doha
01.2018 - 01.2023
- Completed general housekeeping like changing the bed linens and removing trash from rooms after guests leave
- Reported directly to the housekeeping manager to receive new additional tasks each day, like helping to deep clean the carpets
- Participated in leadership meetings to identify potential issues and areas for improvement
- Responded to guest requests for more towels, linens and minibar items
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Education
Diploma - hospitality and tourism
School or University
12.2020
Diploma - hospitality
Nairobi institute of business and hospitality
01.2017
High school certificate - undefined
Katana ngala high school
01.2016
Skills
Inventory management
undefinedAccomplishments
- Enhanced Cleanliness Standards, Improved cleanliness rating by 20% through consistent attention to detail in suites.
- Boosted Guest Satisfaction, Reduced guest complaints by 30% through prompt and efficient service response.
- Effective Staff Training, Trained 10 new staff, improving team productivity by 15% during peak season.
- Sustainable Housekeeping Practices, Implemented waste reduction strategies, decreasing waste by 25% per month.
Languages
English
Intermediate (B1)
A1
Timeline
Suite Attendant
The Ritz Carlton Yacht collection
01.2023 - 10.2025
Room Attendant
Pullman Westbay Doha
01.2018 - 01.2023
Diploma - hospitality and tourism
School or University
Diploma - hospitality
Nairobi institute of business and hospitality
High school certificate - undefined
Katana ngala high school