Summary
Overview
Work History
Education
Skills
Certification
Affiliations
REFEREES
Timeline
Generic
IMELDA ADHIAMBO ODONGO

IMELDA ADHIAMBO ODONGO

ADMINISTRATOR & TRAINING FACILITATOR
Mumias

Summary

Talented Manager with expert team leadership, planning, & organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.


CORE VALUES:-

Integrity and Honesty:- To take responsibility for my actions and to make decisions in the best interest of the company/institution

Dedication: - The empowerment that comes from knowing how my part contributes to the greater goal and goal realization.

Trustworthy & consistent:-I am reliable and supportive, and able to attain results regardless of task levels. I meet expectations and am consistent, dependable, and accurate in carrying out my responsibilities to a successful conclusion.

Passionate &Competent:-I am very proactive in taking on duties and always aspire to maintain high standards of professional conduct, knowing when to bring in outside expertise and support.


I also exhibit a high level of administrative competence; I am orderly and systematic and display an organized and positive approach to my job.

I have the ability to establish credibility and interact effectively with team members, more often than not, meeting deadlines without problems.

Overview

27
27
years of professional experience
1
1

MONITORING & EVALUATION

1
1

LEAN SIX SIGMA

1
1

EXECUTIVE COACHING & MENTORING SERVICES

1
1

BASIC COUNSELLING FOR MANAGERS

1
1

ENHANCING THE WOMAN MANAGER

1
1

MANAGEMENT SKILLS DEVELOPMENT

Work History

KEY TRAINER (PART TIMER FACILITATOR)

Brilliant Technologies (k) Ltd
KISUMU & KAKAMEGA REGIONS
08.2020 - Current
  • Engaged on a contract basis,on an economic empowerment training program for Kenya Youth Empowerment & Opportunities( KYEOP CYCLES 6, 7a & 7b)to train Core Business Skills to the disadvantaged groups ( youths) in the society
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Training Coordinator ( PART-TIMER)

ESAMI, Everest & Visionary Professional Management Companies
KISUMU
01.2018 - Current
  • Assist the reputable 3 training Firms in continuous Professional Development (CPD) Training services.
  • Key Core areas are professional & Soft Skills, Management & Leadership Programs, Communication & Interpersonal Skills & Marketing skills
  • I'm committed to providing high-quality services to our clients adhering to tight time schedules and using approaches that are practical, definite & of high impact suitable to clients' needs of assessment



BRANCH MANAGER

The Kenya Institute of Management
KISUMU, NAKURU & EMBU
03.2004 - 04.2018
  • Held the same position at the Nakuru, Embu & Kisumu Regional Centres).
  • Developing and implementing the strategies and policies towards the realization of the organization’s overall business development plan at the branch level.
  • Developing and implementing the performance appraisal system for the organization and coordinating it with other line managers in achieving the organization’s set targets.
  • Establishing accreditation centers & overseeing training & examination process; Corporate training capacity-building programs;
  • Overseeing students skills developments programs, mentorship, & career Advice to prospective, continuing students & Alumni; establishment of an Alumni database for networking Linkages
  • Offering Mentorship & coaching; career counseling & guidance to students & staff.
  • Conducting proper staff recruitment, Performance evaluation, onboarding, and identifying staff training needs.
  • Managing customer portfolio and enhancing good public relations for growth of customer base within the branch & boosting the corporate brand image.
  • Prepare Monthly and Annual Reports on Branch operational activities to the management to assist in Key Decisions Making plans.
  • Increased client satisfaction by solving complex issues with efficient resolutions.
  • Maintained branch files for major accounts, investments, and employees.
  • Cooperated with branch teams and HOD to devise efficient marketing strategies and meet company objectives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Protected company assets with a strategic risk management approach.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol.
  • Engaged employees in business processes with positive motivational techniques.

BRANCH MANAGER

GAPKO (K) Limited
NAKURU
01.2001 - 11.2003
  • Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Protected company assets with a strategic risk management approach.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Performed monthly compliance checks-Product quality control and checks
  • overseeing all depot operation
  • depot supervision and management
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving, and delivery reports to optimize processes.
  • Maintained friendly and professional customer interactions.

CUSTOMER RELATIONS MANAGER

Masefield Trading (K) Limited
01.1998 - 01.2000
  • Main Task at both oil companies: ( Gapko & Masefield)
  • Overseeing all depot operations-Documentation & Record Filing
  • Preparation of the Daily, Weekly returns & submission, Monthly reports to the H.Q
  • Customer care including after-sales services
  • Establishing new local customers
  • Raising loading instructions to KPC & Reconciliation of stocks with KPC
  • Organizing official events in the region
  • Establishing a good working relationship with KPC, KRA and shippers (Stakeholders)
  • Monitoring price variation of competitors
  • Depot supervision and management
  • Product quality control and checks-NO fuel Adulteration
  • Handling accounts and stocks
  • Upholding company standards and public relations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

GUEST RELATIONS OFFICER

Block Hotels- Keekorok Lodge
MASAI MARA -NAROK
03.1997 - 11.1998
  • Coordinate & Supervise guests’ activities:- game drives, balloon rides, bush dinners
  • Warmly greet and welcome guests, by name if possible, upon arrival
  • Register and check in guests in a prompt, efficient, and friendly man
  • Minimize disruptions for guests if rooms are not ready;
  • Ensure all special needs of guests have been organized;
  • Ensure the reception and guest areas are well stocked with stationery and presentation information;
  • Provide luggage collection and storage for guests;
  • Provide up to date and valid information on regional tourism attractions in the area and accompany them for game drives in the par
  • Take ownership of any guest complaint and use techniques to ensure the guest is satisfied;
  • Review the departure report and act on any guests that have not checked out;
  • Follow departmental policies in relation to extensions, no-shows, and room changes;
  • Checkout guests in a friendly and efficient manner;
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • ACHIEVEMENT
  • Won the prestigious Phoenix Award for doing an astounding job in relating with both international & National guests within a short stint working period of 4 Months.


Education

High School Diploma -

MUKUMU GIRLS HIGH SCHOOL
KKG COUNTY

High School Diploma -

BUTERE GIRLS HIGH SCHOOL
KAKAMEGA COUNTY
11.1989

BBA - Accounting & Auditing Option

Barkatullah Vishwavidilya( BSSS)-Bhopal University
BHOPAL (MADHYA PRADESH) INDIA
1994

MBA - FINANCE & MARKETING

Pt. JNIBM -VIKRAM UNIVERSITY
UJJAIN (MADHYA PRADESH) INDIA
11.1996

Skills

  • Developing and implementing the strategies and policies toward the realization of the organization’s overall business development plan ( strategic Planning)
  • Issue and Conflict Resolution
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Managing customer portfolio and enhancing good public relations for growth of customer base & boosting the corporate brand image
  • Managing Employee Relations
  • Initiating disciplinary and reward policies and providing a conducive(Safe & Heathy) working environment
  • Reducing Waste
  • Social Media Platforms
  • Managing Multiple Tasks
  • Income and Expense Management
  • Human Resource Management
  • Business Analysis
  • Managing Communications Channels
  • Budgeting and Resource Management
  • Overseeing Employees
  • Timelines and Milestones
  • Managing Files and Records
  • Product Management and Branding
  • Staff Management
  • Managing Operations and Efficiency
  • Key Competencies
  • Excellent negotiation, communication, interpersonal, interviewing, team-building & Administrative skills-excellent team leader & team player
  • Strong analytical, planning, and organizational skills with a very proactive approach to achieving results;
  • Excellent in management consultancy, Oral presentation & report writing skills
  • Honest, transparent, and high level of integrity and understanding of ethical business & governance practices
  • Good command of both verbal and written English
  • High proficiency in the use of computer packages such as MS Office, virtual communication system, Navision, and practical experience with ERP system
  • Performance Tracking and Evaluations

Certification

Current Position: Training Facilitator.

  • Trainer with ESAMI , Visionary Professional Management & Everest Training Institution on Business Soft Skills on Part-time Basis.


  • KYEOP Trainer (Part-timer)with Brilliant Technologies (k) Ltd on Core Business Skills Training Oct 2020 to date

Affiliations

  • Full Member Kenya Institute of Management. (MKIM) - Membership No. 27940.
  • Associate Member Marketing Society of Kenya (MSK) - Membership No A892/MSK. Recognition:
  • The Chairperson of Board of Management, St Angela Mumias Secondary Vocational School for Deaf Girls from 2015 to date 2022.
  • Motivational Speaker and Career Coach to both college and secondary school students.

REFEREES

Ms. Margaret Muhoro.

Equity Group Foundation Snr Manager Education & Leadership Development.

(Formerly, Head of Branch Services & Certification, Kenya Institute of Management)

P.O. Box 75104-00200, Nairobi, Kenya. Telephone (Cell): +254 722-233789

E-mail: muhoromargaret@gmail.com

Ettah Doyi Agalo.

Deputy Registrar, Administration

Jaramogi Oginga Odinga University of Science & Technology

P.O. Private Bag, Bondo. Kenya. Telephone (Cell): + 254 722-503169

E-mail: ettahkokwaro@gmail.com

Felix E. O Opata

Director, Integrated Process Management Solutions Ltd.

P.O. Box 148-123 Kisumu, Kenya. Telephone (Cell): + 254 717-688882

E-mail: felixipms@gmail.com

Bernard Odero Asienyo

Director/Management Consultant Bistech Systems

P.O Box 13496-20100 Nakuru. Kenya. Cellphone : +254 713194683

E-mail: oderoboa@yahoo.co.uk

Timeline

KEY TRAINER (PART TIMER FACILITATOR)

Brilliant Technologies (k) Ltd
08.2020 - Current

Training Coordinator ( PART-TIMER)

ESAMI, Everest & Visionary Professional Management Companies
01.2018 - Current

BRANCH MANAGER

The Kenya Institute of Management
03.2004 - 04.2018

BRANCH MANAGER

GAPKO (K) Limited
01.2001 - 11.2003

CUSTOMER RELATIONS MANAGER

Masefield Trading (K) Limited
01.1998 - 01.2000

GUEST RELATIONS OFFICER

Block Hotels- Keekorok Lodge
03.1997 - 11.1998

High School Diploma -

MUKUMU GIRLS HIGH SCHOOL

High School Diploma -

BUTERE GIRLS HIGH SCHOOL

BBA - Accounting & Auditing Option

Barkatullah Vishwavidilya( BSSS)-Bhopal University

MBA - FINANCE & MARKETING

Pt. JNIBM -VIKRAM UNIVERSITY

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IMELDA ADHIAMBO ODONGOADMINISTRATOR & TRAINING FACILITATOR