IMELDA A. ODONGO

• Strategic Advisory : Provide high-level governance and policy direction, overseeing the formulation of critical organizational frameworks including board charters and strategic CEO transition plans.
• Directed consultative initiatives with the Public Service Board to review and implement comprehensive staff schemes of service and professional standards.
• Institutional Development : Direct consultative initiatives with the Public Service Board to review, refine, and implement comprehensive staff schemes of service and professional standards.
• Designed and facilitated induction programs and professional etiquette training for newly recruited revenue officers, aligning human capital with corporate culture.
• Delivered keynote addresses and led strategic workshops to optimize departmental revenue collection and enhance revenue strategies.

• Led strategic initiatives to enhance educational programs for deaf girls, promoting inclusive learning environments.
• Oversaw faculty performance evaluations and professional development, ensuring high-quality instruction and support.
• Fostered community partnerships to expand resources and opportunities for students, enhancing vocational training effectiveness.

• Strategic Operations: Directed multi-site regional operations across three branches, aligning branch strategies with the national business development plan and maintaining strict compliance standards.
• Academic & Training Leadership: Established regional accreditation centres, oversaw training and examination processes, and managed corporate capacity-building programmes alongside student mentorship initiatives.
• Human Capital Management: Led full-cycle talent management, including staff recruitment, onboarding, performance appraisals, and identifying training needs to cultivate a high-performance culture.
• Business Growth & Reporting: Managed customer portfolios, grew the regional client base through targeted public relations, and produced comprehensive monthly and annual operational reports for executive decision-making.

• Achieved operational efficiency through robust management of depot documentation and reporting processes to headquarters. Increased customer base by securing new accounts and implementing enhanced customer care and after-sales service initiatives.
• Optimized stock reconciliation with Kenya Pipeline Company (KPC), fostering collaborative partnerships with key stakeholders including KPC, KRA, and shippers.
• Improved product integrity through diligent monitoring of competitor pricing and enforcement of rigorous quality control and anti-adulteration practices.
• Oversaw daily branch operations, ensuring efficient service delivery and customer satisfaction.
• Developed and implemented strategic plans to enhance business performance and market presence.

• Managed customer relationships, depot supervision, and daily
  operations across the business.
  Raised loading instructions, reconciled stocks, and maintained
  stakeholder relationships with KPC and KRA.
• Delivered forward-thinking customer satisfaction strategies focused
  on resolving concerns and building loyalty.
• Developed and implemented customer feedback systems to enhance service quality.
• Analyzed customer satisfaction data to identify trends and drive improvements.

• Managed guest relations and client engagement across internationally benchmarked hospitality operations, delivering award-recognized service standards and earning the Phoenix Award within months of appointment.
• Managed guest communications and resolved inquiries and concerns promptly as the key liaison to maximize satisfaction, build brand loyalty, and ensure memorable visitor experiences in Masai Mara.
• Delivered exceptional guest experiences, resolving inquiries and concerns promptly.

• Awarded Masters in Business Administration.(M.B.A 1st Division.)in 1996 .at the Premia JNIBM University( VIKRAM) ,Ujjain, MP.India
• Completed an advanced business curriculum with a Major in Finance and Minor in Marketing Options, building strong analytical ,financial management and strategic market positioning expertise.
• Demonstrated early leadership by being elected as class captain in the final year,successfully coordinating cohort activities and serving as the primary liaison between students and faculty.

Completed a comprehensive Bachelor of Commerce degree with a major in accounting and auditing options,acquiring strong foundational knowledge in financial management and corporate finance.

Active within the student body,i was elected as the Secretary General for the student union during my studies

Completed advanced level secondary education focusing on core humanities and economic subjects,earning principal passes across multiple disciplines alongside a general paper qualification.

Developed strong leadership and collaborative skills through active participation in school clubs and student leadership.

Completed four years of comprehensive secondary education covering a well-rounded academic curriculum across six core and elective subjects.

Built a solid foundation in both the sciences and humanities while engaging actively in school co-curricular programs.